Mshana Ward
Ocala
Summary
Dynamic sales professional with a proven track record at Always Travel with Us, excelling in customer service and inventory management. Skilled in effective communication and conflict resolution, I have successfully built lasting client relationships, driving business growth and enhancing customer satisfaction. Passionate about delivering tailored travel solutions that meet diverse client needs.
Overview
15
15
years of professional experience
Work History
Vacation Sales Rep.
Always Travel with Us
Orlando
12.2017 - Current
- Managed inventory levels of all travel products sold by the organization.
- Collected payment for transportation and accommodations from customers.
- Greeted customers and provided them with product information.
- Offered exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Cultivated strong value-added relationships with customers daily by delivering accurate travel itinerary and knowledge to drive business development.
- Computed costs of travel and accommodations using calculator, computer or quote package tour's costs.
- Assisted customers in selecting appropriate vacation packages for their needs.
- Conversed with customers to determine destination, mode of transportation and accommodations.
- Delivered top quality customer service, growing loyal client base.
Intake Coordinator
Shane Smith Law
Peachtree City
01.2025 - 03.2025
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Utilized case management systems to track client cases from intake through to completion.
- Attended trainings on topics such as trauma-informed care, cultural competence, ethics.
- Adhered to confidentiality guidelines when handling sensitive information about clients.
- Maintained accurate records of client intakes in electronic database system.
- Resolved customer complaints or answered customers' questions.
Door to Door Sales Rep.
Renew by Anderson
Houston
02.2017 - 08.2017
- Upsold product accessories and warranties to bolster revenues on each sale.
- Provided detailed information about the products being sold and answered customer questions.
- Weeded out unlikely prospects quickly and redirected time and efforts to potential customers.
- Conducted research into current market trends to identify opportunities for growth.
- Resolved any customer complaints or issues promptly and professionally.
- Listened to customers to understand needs and put together optimal solutions.
- Collaborated with other members of sales team to reach targets.
- Explained products and prices to customers, demonstrating use of products.
- Collaborated with team to develop effective, winning sales strategies.
Pharmacy Tech.
Colonial Drugs
Winter Park
01.2016 - 12.2016
- Receiving and confirming the prescription orders
- Data Entry
- Preparing and filing the prescription orders
- Interact with customers
- Inventory
- Delivery to patient Floor
- Insurance Verification
- Inbounds Calls
- Market
Pharmacy Tech.
Walgreens
Houston
11.2014 - 04.2015
- Receiving and confirming the prescription orders
- Data Entry
- Preparing and filing the prescription orders
- Interact with customers
- Inventory
- Delivery to patient Floor
- Insurance Verification
- Inbounds Calls
Pharmacy Tech.
Omnicare
Houston
07.2014 - 09.2014
- Provided education materials about medications to patients upon request.
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
- Organized work areas so that everything was easily accessible when needed.
- Assisted pharmacists in filling prescription orders accurately and efficiently.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Prepared compound medications under the supervision of a licensed pharmacist.
- Interpreted and processed medication orders under supervision of pharmacist.
- Answered telephones to respond to questions or requests.
- Entered patient and prescription information into pharmacy software systems with high attention to detail.
Pharmacy Tech.
Walgreens
Orlando
01.2010 - 05.2013
- Restocked shelves with new supplies of medications as needed.
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
- Prepared compound medications under the supervision of a licensed pharmacist.
- Organized work areas so that everything was easily accessible when needed.
- Assisted pharmacists in filling prescription orders accurately and efficiently.
- Provided education materials about medications to patients upon request.
- Established or maintained medications and other patient profiles.
- Answered telephones to respond to questions or requests.
Education
Bachelor Degree - psychology
Ashford University
San Deigo, CA03.2025
AA Degree -
Valencia CC
Orlando, FL05.2012
Diploma -
Olympia High
Orlando, FL06.2009
Pharmacy Tech Certification -
Westside Tech
Ocoee, FL05.2009
Skills
- Customer service
- Data entry
- Conflict resolution
- Effective persuasion
- Effective communication
- Warm calling
- Travel industry trends
- Strong negotiation
- Goal-oriented mindset
- Project management
- Inventory management
Awards
- OWN IT Award for demonstration leadership.
- Perfect Attendance Award for showing up daily.
- Productivity Awards for outstanding performance.
Timeline
Intake Coordinator
Shane Smith Law
01.2025 - 03.2025
Vacation Sales Rep.
Always Travel with Us
12.2017 - Current
Door to Door Sales Rep.
Renew by Anderson
02.2017 - 08.2017
Pharmacy Tech.
Colonial Drugs
01.2016 - 12.2016
Pharmacy Tech.
Walgreens
11.2014 - 04.2015
Pharmacy Tech.
Omnicare
07.2014 - 09.2014
Pharmacy Tech.
Walgreens
01.2010 - 05.2013
Bachelor Degree - psychology
Ashford University
AA Degree -
Valencia CC
Diploma -
Olympia High
Pharmacy Tech Certification -
Westside Tech
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