M. Shawn Rogers
Morgantown,WV
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment. Accomplished industry leader offering many years of management expertise including staff training and development, performance evaluation, and continuous improvement. Focused and efficient with proficiency in financial reporting and budget adherence. Demonstrated success in evaluating P&L to achieve targets.
Overview
17
17
years of professional experience
Work History
General Manager (GM)
Alpine Lake Resort
Terra Alta, WV
12.2020 - Current
- Oversees and participates in the resort operations
- Established a 100% service first attitude among 90+ employees and a 1700 member HOA
- Accountable for the responsibilities of department heads and holds regular briefings and meetings with all departments
- Leads all key property activities including capital projects, customer service initiatives, refurbishment, and maintenance
- Ensures all staff deliver excellent customer service and takes ownership of all guest complaints
- Sets budget goals and takes responsibility for the preparation, presentation and subsequent achievement of the resort’s (including residential components) annual Operating Budget, existing Marketing & Sales Plan, and Capital Budget
- Manages on-going profitability of the resort, ensuring revenue and guest satisfaction targets are exceeded, while implementing cost savings initiatives
- Ensures all decisions are made in the best interest of the resort and ownership.
COO/General Manager
Fauquier Springs Country Club
Warrenton, VA
12.2018 - 07.2020
- The COO/ General Manager for the historic 365-member private country club
- Reconstructed all financial reporting, renegotiated vendors contracts in all departments, implemented new IT software, rebuilt membership programs and policies
- Working with the Board President to provide financial and operational resolutions to the Board of Directors, membership, and outside clients
- Increased new memberships by 10%, while increasing revenues in all areas.
Executive Director of Hospitality
Gull Lake View Resort
Augusta, MI
05.2015 - 12.2017
- The Executive Director of Hospitality (Resort General Manager) oversees and manages the daily operations for Gull Lakeview Resort that comprises 257 room Villa operations, 6 world-class golf courses, three restaurants and 100,000 square feet of banquet and meeting space
- Oversee and develop all capital investment projects and property renovations, Control and manage all revenue, sales, marketing, real estate/ HOA, and Executive Board Member for the resort.
Director of Event Operations
The Sanctuary Hotel on Kiawah Island
Kiawah Island, SC
04.2014 - 04.2015
- Manage the banquet and event facility, comprising over 50,000 square feet, in a world-renowned five-star hotel
- Responsible for all financial aspects; preparation of budgets and forecasting, manage department controllable expenses to achieve or exceed budgeted goals, payroll, administration, staffing and scheduling
- Manage banquet operations by projecting supply needs for the department; use banquet beverage records to control liquor costs and manage inventory; confirm accurate client billing; attend all pre-conference meetings to ensure the specifications of the event are well executed; coordinate events with all department heads and outsourced affiliates; guarantee coordination and execution throughout the event
- Lead the banquet team by attending and participating in all pertinent meetings; actively participate in the servicing of events; lead discussions to review scheduled events and proactively avoid service challenges and failures; incorporate guest satisfaction as a component of departmental meetings with a focus on continuous improvement; assist team in developing lasting relationships with groups to retain business and increase growth.
Resort General Manager
Strand Development Company
Myrtle Beach, SC
01.2011 - 04.2014
- Ensure the quality control and manage all revenue, sales, marketing, accounts payable and receivable while complying with all brand standards
- Oversaw capital investment projects and property renovations while achieving highest property performance scores in guest satisfaction
- Increased ADR and RevPAR by increasing third party and market visibility
- Prepare budget, business plan and marketing plan for quarterly and yearly forecasts
- Managed all direct bill accounts and the processing of all invoices and accounts payable
- Responsible for hiring, training, background check, payroll and all federal and state processing of employees
- Managed capital funding requests
- Helped earn the company 100% customer satisfaction ratings on TripAdvisor, Book It, and other top travel websites.
Director of Operations
LAKEVIEW GOLF RESORT AND SPA
Morgantown, WV
04.2007 - 01.2011
- Oversee and manage all daily food & beverage service operations
- This includes four outlets, all banquet events and the management and supervision of five supervisors and 50-75 staff members in Legends Bar and Grill, Tiki Bar, Fusions Restaurant, Room Service, Lakeview and Mt.View Golf Courses
- Overseeing all banquet events in our 25,000 square feet of conference and banquet ballrooms
- Develop and control annual operational department budget as well as maintain proper cost controls and quality, safety and service standards
- Complete daily, weekly and monthly financial reports for upper management and corporate
- Implement and enforce all health department regulations and corporate standards
- Review payroll punch edits
- Marketing and Advertising for all outlets and both golf courses
- Worked with product reps and sales team on promotions for special events, golf groups, corporate and local ad campaigns along with weekly and monthly specials
- Primary Manager On Duty
- Implemented all corporate programs along with direct responsibility overseeing employee incentives and programs designed to increase Guests scores
- Conducted all employee training, scheduling, evaluations, disciplining and terminations
- Set all menu pricing for beverage menus for all outlets, wedding and banquet events
- Created all specials and pricing for all menus for restaurants, outlets and room service.
Education
Bachelor's in History -
F.S.U.
Fairmont, WV01.2005
Skills
- Distribution Management
- Loss Prevention
- P&L Management
- Service Quality Improvement
- Project Management
- Sales
- Financial Administration
- Business Administration
- Business Development
- Account Management
- Program Administration
- Workflow Planning
- Customer Relationship Management
- Advertising and marketing
- Customer Retention
- Expense Control
Personal Information
- Relocation: Anywhere
- Work Permit: Authorized to work in the US for any employer
Timeline
General Manager (GM)
Alpine Lake Resort
12.2020 - Current
COO/General Manager
Fauquier Springs Country Club
12.2018 - 07.2020
Executive Director of Hospitality
Gull Lake View Resort
05.2015 - 12.2017
Director of Event Operations
The Sanctuary Hotel on Kiawah Island
04.2014 - 04.2015
Resort General Manager
Strand Development Company
01.2011 - 04.2014
Director of Operations
LAKEVIEW GOLF RESORT AND SPA
04.2007 - 01.2011
Bachelor's in History -
F.S.U.
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