Summary
Overview
Work History
Education
Skills
Timeline
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M. Sheila Corbett

Hudson Falls ,NY

Summary

Dynamic hospitality professional with a strong background in guest services and event coordination. Skilled in managing reservations, greeting guests, and providing exceptional customer experiences. Known for effective team collaboration and adaptability to changing needs. Highly organized with excellent communication and interpersonal skills. Reliable team player with flexibility and strong focus on collaborative success.

Overview

9
9
years of professional experience

Work History

Hostess, Bartender, Server

The Bond, 1786
05.2023 - 05.2025
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Strong multi-tasker in performing all the noted responsibilities at the same time.

Hostess and Server

The Ridge Terrace, Eastside Lake George
07.2017 - 10.2022
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Opened and closed seating sections according to volume of guests.
  • Provided patrons with estimated waiting times during peak service hours.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Promoted business loyalty by fostering positive customer relationships.
  • Seated approximately 145 patrons per night.

Server (Winters Only)

BellaVita Restaurant at the Sagamore Hotel
10.2016 - 03.2020
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Lead Server on Deck D (Summers Only)

Centerplate Food Services at Thoroughbred Track
07.2016 - 09.2019


  • Managed high volume dining periods with effective time management and strong multitasking abilities.
  • Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
  • Cultivated warm relationships with regular customers.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.

Education

Double Major in Finance And Marketing

Fordham University
Bronx, NY

Skills

  • Customer service
  • Effective multitasking
  • Patience and empathy
  • Phone etiquette
  • Customer service expertise
  • Interactive communication skills
  • Calm demeanor
  • Detail-oriented

Timeline

Hostess, Bartender, Server

The Bond, 1786
05.2023 - 05.2025

Hostess and Server

The Ridge Terrace, Eastside Lake George
07.2017 - 10.2022

Server (Winters Only)

BellaVita Restaurant at the Sagamore Hotel
10.2016 - 03.2020

Lead Server on Deck D (Summers Only)

Centerplate Food Services at Thoroughbred Track
07.2016 - 09.2019

Double Major in Finance And Marketing

Fordham University

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M. Sheila Corbett