Mshenda Diming
MOKENA,IL
Summary
Experienced and detail- oriented Human Rights Mediator with 15 years of extensive background in conflict resolution and effective communication. Known for mentoring junior mediators and leading successful negotiations, achieving favorable resolutions while fostering an environment of mutual understanding.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Human Rights Mediator
Illinois Department of Human Rights
2011.03 - 2026.01
- Scheduling meetings on behalf of the Complaints and Respondents to resolve charges of discrimination
- Analyzed case documentation to ensure compliance with state regulations and policies.
- Mentored junior mediators, providing guidance on case management and negotiation strategies.
- Led interviews and collected evidence to support either side and achieve favorable resolutions.
- Drafted detailed legal documentation and meeting notes to support case files and move towards comprehensive conflict resolution.
- Assisted clients in drafting agreements that accurately reflected negotiated terms and conditions of settlements.
- Conducted thorough research on case backgrounds to better understand the context of disputes and inform mediation approaches.
- Conducted individual meetings between parties, utilizing empathetic listening skills and documenting relevant details.
- Applied deep understanding of relevant laws and policies to reach agreements.
- Established calm environment for dispute settlement, utilizing conflict resolution techniques to reach agreements to contentious issues.
- Facilitated conflict resolution sessions to promote mutual understanding among parties involved.
Human Rights Investigator 2
Illinois Department of Human Rights
2010.01 - 2011.03
- Conducted thorough investigations into discrimination claims, ensuring adherence to state and federal regulations.
- Analyzed evidence and documentation to determine validity of complaints, enhancing case resolution accuracy.
- Collaborated with legal teams to prepare detailed reports for administrative proceedings, streamlining processes and communication.
- Documented findings and prepared detailed reports.
- Conducted thorough face-to-face interviews with employers, families, neighbors, friends, and suspects, and documented investigative findings.
- Improved case resolution rates by conducting thorough investigations and utilizing effective interviewing techniques.
Human Rights Investigator I
Illinois Department of Human Rights
2007.05 - 2009.12
- Investigated employment discrimination charges.
- Conducted comprehensive investigations into discrimination complaints, ensuring adherence to legal standards.
- Analyzed evidence and prepared detailed reports to support findings and recommendations.
- Conducted interviews with complainants and respondents.
- Completed Merit reports that exhibited findings on the basis of either substantial evidence or lack of substantial evidence.
- Reviewed documentation submitted by the complainant and the respondent to determine if discrimination occurred based on the reported allegations.
Education
Bachelor of Science - Communication And Sociology
Northeastern Illinois University
Chicago, IL1997-12
Skills
- Excellent communication
- Organizational skills
- Conflict resolution skills
- Time management abilities
- Team building
Affiliations
Member of Omega Psi Phi Fraternity Incorporated
Certification
Certified Mediator -Center of Conflict Resolution March 2011
Timeline
Human Rights Mediator
Illinois Department of Human Rights
2011.03 - 2026.01
Human Rights Investigator 2
Illinois Department of Human Rights
2010.01 - 2011.03
Human Rights Investigator I
Illinois Department of Human Rights
2007.05 - 2009.12
Bachelor of Science - Communication And Sociology
Northeastern Illinois University