Microsoft Office
Melissa Hughes
Administrative
Saint Mary's,Ga
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
15
15
years of professional experience
7
7
years of post-secondary education
6
6
Certificates
Work History
Assistant
Self-employed
St. Marys, United States
01.2022 - Current
- Transported individuals to events and activities, medical appointments and shopping trips.
- Scheduled and accompanied clients to medical appointments.
- Assisted with daily living activities, running errands and household chores for 4 different adults.
- Built strong relationships with clients to deliver emotional support and companionship by entertaining, conversing and reading aloud to keep patients mentally alert.
Book Editor
Self Employed Writer
St. Marys, United States
01.2020 - Current
- Fact-checked books by carrying out research and confirming sources.
- Reviewed book content and illustrations for style, grammar, accuracy and consistency.
- Determined readiness of written pieces, made changes and approved final versions for publication.
- Changed and rewrote sentences and paragraphs to maintain story flow.
- Read material to determine index items and arrange items alphabetically or topically.
- Posted and promoted articles on social media platforms to engage target audience for four different writers.
Administrative Assistant
Sentry Inc, HOA
St. Marys, Ga
05.2020 - 12.2021
- Executed record filing system to improve document organization and management.
- Offered technical support and troubleshot issues to enhance office productivity.
- Edited documents to improve accuracy of language, flow and readability.
- Recorded meeting minutes to provide historical account of actions, measure progress against strategic plan and drive accountability.
- Maintained company handbook to outline policies and provide insights to company mission and values.
- Updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Scheduled conference rooms, prepared agendas and maintained calendars to prepare for meetings and events.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Interacted with vendors to purchase and set up equipment and services.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Scheduled office equipment repair and maintenance to extend equipment lifespan and prevent unplanned downtime.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Produced letters and memoranda to inform Board members of business decisions.
- Created and updated records and files to maintain document compliance.
- Conducted research to assist with routine tasks and special projects.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Site Supervisor
Sizemore Inc, St. Marys
St. Marys, GA
12.2018 - 05.2020
- Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement.
- Wrote and submitted daily reports on security team operations.
- Initiated onsite safety program and properly trained team members to decrease injuries.
- Supervised material usage and contractor man-hours to keep projects in line with budgetary restrictions.
- Developed work schedules for team members to maximize shift coverage.
- Implemented best practices and safe operating procedures.
- Troubleshot issues to keep machinery and tools operational.
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
- Trained new team members on site policies and procedures.
- Prioritized and delegated workload based on available materials.
- Resolved issues among team members to keep employees on task.
- Oversaw personnel safety and efforts at work site.
- Assisted managers in interviewing and selecting new workers.
- Identified and eliminated safety risks through additional training.
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Developed improved training methods with focus on public safety and officer awareness.
- Provided guidance to security staff on appropriate courses of action for diverse situations.
- Oversaw staff timekeeping entries and reports in Dwelling Live, Rio Link, Neamon Security, and Housing Management Program.
- Led team of seven guards in monitoring high volumes of traffic.
- Recorded incident reports with detailed accounts of occurrences.
- Screened vendors and contractors before granting access to restricted areas within mall.
- Demonstrated commitment to public safety by patrolling events and well-populated establishments.
- Trained security workers on site-specified procedures.
- Advised security team and conducted investigations of significant threats and loss or misappropriation of assets.
- Removed unauthorized persons from facility grounds.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Scheduled office meetings and client appointments for staff teams.
- Maintained company handbook to outline policies and provide insights to company mission and values.
Teacher Assistant/Volunteer
Self-employed
San Diego, Ca
10.2012 - 01.2018
- Prepared event materials, staged spaces and coordinated activities with other departments.
- Mentored and tutored individual students needing additional help.
- Developed materials for classroom teachers to support instruction, lab work or in-class activities.
- Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers.
- Handled class records for attendance, assignment grades and course participation scores.
- Monitored and reported student progress and development, offering mentoring as needed.
- Graded assignments and reported individual progress to teacher.
Office Assistant
Emily Zverina
Ontario, CA
03.2015 - 01.2017
- Coordinated patient scheduling, check-in, check-out and payments for billing for 1 Doctor.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Provided clerical support, addressing routine and special requirements.
- Streamlined document processing to improve traceability.
- Completed clerical tasks such as filing, copying and distributing mail.
- Translated complex technical information into intuitive clear format.
- Administrated databases containing client information and vital Medical data to facilitate office operations.
- Assisted attorneys with case organization and administrative tasks.
- Supported legal team by conducting research, drafting drum documents, gathering information and interpreting legal documents.
Customer Service Representative
Hallmark
St. Marys, GA
11.2014 - 06.2015
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Stocked, tagged and displayed merchandise as required.
- Mentored new team members on sales software system operation.
- Welcomed customers and helped determine their needs.
- Collected and authorized payments of guests.
- Worked flexible schedule and extra shifts to meet business needs.
- Tallied cash drawer at beginning and end of each work shift.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Reviewed new promotions and monitored price changes.
- Processed customer refunds and exchanges according to established guidelines.
- Addressed customer needs and made product recommendations to increase sales.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Administrative Assistant Volunteer
NAS JAX USO
Jacksonville, Fl
11.2011 - 05.2012
- Volunteered 90 + hours with groups and organizations to help make measurable differences for program recipients
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Set up conference rooms, technology and materials to facilitate meetings.
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
- Maintained company handbook to outline policies and provide insights to company mission and values.
- Encouraged donations with community fundraising events and campaigns.
- Greeted visitors and answered questions about program, requirements and opportunities.
- Responded to questions from customers and community members.
- Assisted with special events and programs.
- Helped program leadership with planning and fundraising responsibilities.
- Adhered to organization procedures and instructions to maintain safety for program participants and other workers.
- Engaged in community outreach to support program mission.
- Helped program leaders with administrative support duties.
- Completed clerical tasks and office duties to open full-time employees up for more critical work.
- Maintained clean facilities to better serve program needs.
Education
Bachelor of Science - Technical Management
DeVry University
Downers Grove, IL 12.2018 - 12.2020
Associate of Applied Science - Accounting
DeVry University
Downers Grove, IL 01.2015 - 05.2016
High School Diploma -
Matthew Fontaine Maury High School
Norfolk, VA 05.1997 - 05.2001
Skills
Spreadsheet management
Process optimization
Spreadsheet development
Billing and Invoicing
Supervising staff
Policy and procedure modification
Staff Management
Technical Support
Office management
Writing reports
Social media knowledge
Bookkeeping
Records management
Employee timesheet processing
Administrative support
Meeting arrangements
Filing and data archiving
OSHA compliance
Employee training and development
Meeting scheduling
Sensitive information handling
Opening and closing offices
Database administration
Accounting familiarity
Google Workspace
Policies and procedures
Dependable and Responsible
Teamwork and Collaboration
Time management
Self-Motivated
Scheduling
Meeting minutes
Documentation and reporting
Multi-line phone proficiency
Advanced MS Office Suite
Schedule & calendar planning
Proofreading
Report writing
Customer and client relations
Quality assurance
Letter preparation
Software
Drop Box
Google Drive
DocuSign
QuickBooks
Dwelling Live
Payroll
Sentry Housing Management Program
Job Nimbus
Adobe Acrobat
IOS Apple Phone
Android Phone
Mercari
Etsy
Certification
Georgia State Unarmed Security Guard Certification
Timeline
Assistant
Self-employed
01.2022 - Current
Administrative Assistant
Sentry Inc, HOA
05.2020 - 12.2021
Anti-Bullying/Anti-Harassment Training
04-2020
Anti-Terrorist Training
04-2020
The 7-6-5 De-Escalation Training
04-2020
Book Editor
Self Employed Writer
01.2020 - Current
Site Supervisor
Sizemore Inc, St. Marys
12.2018 - 05.2020
Bachelor of Science - Technical Management
DeVry University
12.2018 - 12.2020
Defensive Driving Certified
03-2018
Distracted Driving Certified
03-2018
Georgia State Unarmed Security Guard Certification
02-2018
Office Assistant
Emily Zverina
03.2015 - 01.2017
Associate of Applied Science - Accounting
DeVry University
01.2015 - 05.2016
Customer Service Representative
Hallmark
11.2014 - 06.2015
Teacher Assistant/Volunteer
Self-employed
10.2012 - 01.2018
Administrative Assistant Volunteer
NAS JAX USO
11.2011 - 05.2012
High School Diploma -
Matthew Fontaine Maury High School
05.1997 - 05.2001