Mike Shygelski
Summary
With 27 years of experience in building, designing, and maintaining business technology solutions, consistently driving innovation, efficiency, and business transformation. Successfully delivering numerous solutions that realized significant cost savings and improved efficiency, scalability, and overall performance. Azure and ITIL certified professional with deep expertise in managing complex projects, optimizing resources, fostering alignment, and ensuring stakeholder engagement. Strong focus on governance and efficiency, dedicated to driving success in every aspect of work.
Overview
17
17
years of professional experience
1
1
Certification
Work History
SRE Manager
Humana
Louisville, KY
08.2022 - Current
- Company Overview: Major U.S Healthcare company
- Directed a team of seven SRE practitioners delivering round-the-clock support to 900+ associates.
- Secured cost reductions surpassing $300,000 each year via strategic staffing adjustments.
- Developed a comprehensive suite of self-service support tools, achieving a 40% reduction in IT incidents.
- Implemented IT Service Management (ITSM) platform for efficient IT Portfolio management and service delivery.
- Advanced continual development of Incident Management by applying ITIL methodologies.
- Executed robust Problem Management strategies to strengthen site reliability.
- Integrated APM strategies increasing dependability of IT services with forward-looking oversight.
- Boosted associate engagement via transparent communication and growth opportunities.
Senior Technology Leadership Professional
Humana
Louisville, KY
01.2021 - 08.2022
- Company Overview: Major U.S Healthcare company
- Led efforts in utilizing CCM applications to recover claim overpayments.
- Contributed solutions leading to Humana's recovery of over $4 billion.
- Oversaw development requirements to enhance project outcomes with a 10-person team.
- Collaborated with Enterprise Architecture to enhance application stability and efficiency.
- Coordinated with key vendor to develop essential interfaces supporting CCM strategic implementation.
- Engineered scalable applications leveraging C#, Oracle database systems, and SQL Server tools.
- Implemented security measures to protect sensitive records.
IT Support Manager
Geisinger Health Plan
Danville, PA
03.2013 - 01.2021
- Company Overview: A regional integrated healthcare system in Pennsylvania
- Directed teams of technical specialists in Incident and Problem Management.
- Crafted clear communication materials to support informed decisions by top management.
- Reduced annual costs by $750,000 through a user-friendly data maintenance interface.
- Partnered with developers to manage problems through prioritizing PBIs based on production impact.
- Prioritized continuous improvement by applying lean principles.
- Facilitate pre-launch assessments for upcoming software deployments.
- Maintained on-call assistance outside regular hours for claims, web, and financial systems of Geisinger Health Plan.
- Coordinated efforts with third-party providers for seamless solution support.
- Managed daily operations to ensure smooth functioning of the support department.
- Monitored employee and customer interactions to assess quality of service.
- Developed and maintained relationships with customers to enhance customer satisfaction.
- Mentored junior staff members, providing guidance and coaching to enhance their skillsets and career progression potential.
- Reduced customer complaints by implementing proactive troubleshooting strategies and preventive measures.
- Collaborated with other teams to identify and resolve customer issues quickly and professionally.
- Coached employees through day-to-day work and complex problems.
- Created detailed reports on team performance, identifying areas of strength as well as opportunities for improvement.
- Conducted regular performance reviews, providing constructive feedback and guidance for professional development.
.NET Developer
Jacobs Technology
Huntsville, AL
06.2008 - 03.2013
- Company Overview: Major U.S Healthcare company
- Directed a team of seven SRE practitioners delivering round-the-clock support to 900+ associates.
- Secured cost reductions surpassing $300,000 each year via strategic staffing adjustments.
- Developed a comprehensive suite of self-service support tools, achieving a 40% reduction in IT incidents.
- Implemented IT Service Management (ITSM) platform for efficient IT Portfolio management and service delivery.
- Advanced continual development of Incident Management by applying ITIL methodologies.
- Executed robust Problem Management strategies to strengthen site reliability.
- Integrated APM strategies increasing dependability of IT services with forward-looking oversight.
- Boosted associate engagement via transparent communication and growth opportunities.
Education
Master of Science - Management Information Systems
Bellevue University
Bellevue, NEBachelor of Science - Computer Science
Wilkes University
Wilkes Barre, PASkills
- Program & portfolio management
- Governance frameworks
- Risk mitigation
- Resource allocation
- Change management
- Budget planning
- Cost control
- ROI analysis
- Financial risk management
- Stakeholder mapping
- Communication planning
- Expectation management
- Teamwork
- Decision making
- Vendor negotiation
- Procurement
- Reporting
- Escalation management
- Team leadership
- Application development
- Continuous improvement
- Incident management
Certification
- ITIL Foundation Certification, Axelos
- Microsoft Azure Fundamentals, Microsoft
- Network+, CompTIA
Timeline
SRE Manager
Humana
08.2022 - Current
Senior Technology Leadership Professional
Humana
01.2021 - 08.2022
IT Support Manager
Geisinger Health Plan
03.2013 - 01.2021
.NET Developer
Jacobs Technology
06.2008 - 03.2013
Master of Science - Management Information Systems
Bellevue University
Bachelor of Science - Computer Science
Wilkes University