Years of professional customer service
Ms. Jenifer Machuca
Noon Duty - Campus Monitor
Stockton,CA
Summary
Experienced professional focused on meeting or exceeding objectives seeking Special Education Assistant position. Offers advanced training and knowledge of Stockton Unified School District's best practices. Recognized for leadership, teamwork, planning abilities and clear, direct communication style. Flexible with specific needs of different assignments and collaborates professionally with individuals from broad array of backgrounds and cultures. Maintains positive group environment through trust, and good relationships with students.
Overview
28
28
5
5
Certifications
3
3
years of post-secondary education
2
2
Languages
Work History
Noon Duty Aide
Eldorado Elementary School
Stockton, CA
07.2021 - Current
- Regulated dismissal of 200 students by section and guided disposal of tray and plastic ware in return area.
- Handled parent complaints and resolved issues with teamwork.
- Responded immediately to clean up spills and safety hazards.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed as staffing allowed.
- Organized multiple grades entering cafeteria into various food lines to keep groups flowing smoothly.
Certified Pharmacy Technician
Pharmerica Pharmacy
Sacramento, CA
11.2015 - 04.2020
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Counted, measured, and compounded 200+ medications daily following standard procedures.
Assistant Store Manager
Toys "R" Us & Babies "R" Us
Stockton, CA
10.2001 - 02.2015
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities resulting in overall sales increases of 15%.
- Supervised and evaluated staff of 115 employees, enabling them to improve skills, achieve daily objectives and attain advancement.
Education
Associate of Arts - Liberal Arts And Sciences
San Joaquin Delta College
Stockton, CA 01.2021 - 12.2022
Associate of Arts - Pharmacy Technology
UEI College - Fresno
Fresno, CA 02.2015 - 11.2015
Skills
- Student Behavior Management
- Positive Reinforcement Methods
- Problem Detection and Resolution
- Technique Modifications
- Encouraged Student Hygiene Practices to align with new COVID standards
- Group Supervision
- Behavior Redirection
- Language Skills Development with ASL
- Safety Awareness and injury prevention
- Team Building Activities
- Adjusted to Support Staffing Needs
- Emotional Support for Students
- Behavior Redirection
- CPR/Safety Certified
- Language Skills Development
Certification
- Crisis Intervention Training with Advanced Physical Skills - 11/2021
- Certified CPR + AED - 10/2021
Timeline
Noon Duty Aide
Eldorado Elementary School
07.2021 - Current
Associate of Arts - Liberal Arts And Sciences
San Joaquin Delta College
01.2021 - 12.2022
Certified Pharmacy Technician
Pharmerica Pharmacy
11.2015 - 04.2020
Associate of Arts - Pharmacy Technology
UEI College - Fresno
02.2015 - 11.2015
Assistant Store Manager
Toys "R" Us & Babies "R" Us
10.2001 - 02.2015
- Crisis Intervention Training with Advanced Physical Skills - 11/2021
- Certified CPR + AED - 10/2021
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