Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melissa Jones

Conway,AR

Summary

At Easton Family Practice, I leveraged my expertise in EMR/EHR and compassionate patient care to enhance clinic efficiency and patient satisfaction. Skilled in both medical terminology and patient relations, I significantly improved care coordination and streamlined administrative processes, contributing to a safer and more responsive healthcare environment.

Overview

30
30
years of professional experience

Work History

Book Reviewer/Blogger

Self Employed Web
06.2014 - 04.2022
  • Offered recommendations for annual "Best Of" lists based on thorough evaluation of numerous titles throughout the year.
  • Supported marketing efforts by sharing published reviews on social media channels, increasing online visibility.
  • Provided constructive criticism to authors, contributing valuable feedback for future projects.
  • Established relationships with publishers, securing early access to highly anticipated titles for review consideration.
  • Managed workload effectively, prioritizing assignments based on publication deadlines and relevance to target audience.
  • Maintained an organized review schedule, ensuring timely completion of all assigned tasks.
  • Contributed to increased website traffic by consistently publishing high-quality content.
  • Participated in online book clubs and forums, fostering active discussions with fellow reviewers and readers.
  • Analyzed reader feedback to continuously refine review techniques and enhance overall content quality.
  • Generated interest in lesser-known titles with compelling reviews that highlighted unique aspects of the work.
  • Developed expertise across multiple genres by regularly expanding personal reading list beyond assigned materials.
  • Promoted diversity in literature by reviewing books from various genres, authors, and cultures.
  • Attended literary events and conferences to stay updated on industry trends and network with professionals.
  • Cultivated a professional online presence as an authoritative voice in the book reviewing community.
  • Enhanced reader engagement by providing insightful and comprehensive book reviews.
  • Developed a loyal readership base through engaging writing style and thoughtful analysis.
  • Created content for websites and online publications.
  • Managed competing deadlines with efficiency.
  • Produced original, creative content for promotional advertisements and marketing materials.
  • Promoted and marketed works through social media platforms.
  • Edited and proofread drafts of articles and other documents.
  • Customized brand message to reach and capture target audience interest and drive engagement.
  • Studied and commented on current news and trends.
  • Built, established and maintained relationships with sources.
  • Completed accurate and polished formatting in line with publishing standards prior to submission.
  • Proofread edited, and revised content as needed to maintain accuracy and high quality standards.
  • Updated older blog posts to refresh content, maintain relevance, and improve search engine performance over time.
  • Posted regularly on blog and other social media outlets to increase retention, acquisition rates and levels of engagement with blog.
  • Developed a strong online presence for the blog by consistently producing high-quality content.
  • Attracted new followers with strategic social media marketing efforts.
  • Utilized content management systems like WordPress, ensuring smooth website maintenance and publishing processes.
  • Published regular pieces on Subject to blog.
  • Increased readership by creating engaging and informative blog posts on various topics.
  • Maintained aesthetics of blog through images and troubleshooting issues.
  • Participated in blogger networks and events to establish relationships within the blogging community.
  • Built loyal readership through consistent engagement with readers via comments, emails, and social media platforms.
  • Created dynamic graphics to accompany blog posts.
  • Designed visually appealing graphics for use within blog posts or promotional materials using image editing software such as Adobe Photoshop or Canva.
  • Monitored website analytics to identify trends, make data-driven decisions, and improve user experience.
  • Connected and interacted with readers via email or message boards to address needs and ideas of audience.
  • Managed editorial calendar to ensure timely publication of regular posts and updates.
  • Implemented email marketing strategies including newsletter creation, list segmentation, automation campaigns, resulting in increased subscriber base growth rate.
  • Organized giveaways contests on social media channels that boosted audience engagement levels.

Medical Assistant

Easton Family Practice
06.2006 - 10.2012
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
  • Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
  • Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
  • Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
  • Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
  • Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
  • Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
  • Facilitated patient education on treatment plans and medications, improving understanding and compliance.
  • Conducted patient follow-up calls to monitor treatment progress and answer any questions.
  • Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
  • Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
  • Streamlined patient check-in process, reducing administrative burden for medical staff.
  • Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
  • Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
  • Contributed to clean and safe clinic environment by adhering to sanitation protocols.
  • Enhanced patient care by meticulously recording vital signs and updating patient records.
  • Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Completed EKGs and other tests based on patient presentation in office.
  • Prepared lab specimens for diagnostic evaluation.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Taught patients about medications, procedures, and care plan instructions.
  • Oriented and trained new staff on proper procedures and policies.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Measured patient pulse oximetry.
  • Liaised with patients and addressed inquiries, appointment requests and billing questions.
  • Implemented care and efficiency improvements to support and enhance office operations.
  • Measured patient spirometry.

Call Center Customer Service Representative

T-Mobile
10.2003 - 05.2004
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Reduced call resolution time through efficient problem-solving and communication skills.
  • Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
  • Consistently met or exceeded performance goals, contributing to the overall success of the call center.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Adapted quickly to new technologies introduced into the call center environment, utilizing tools effectively during customer interactions.
  • Exceeded first-call resolution targets by actively listening to customers'' concerns and addressing them thoroughly.
  • Enhanced customer satisfaction by resolving complex issues promptly and professionally.
  • Addressed customer account discrepancies and concerns.
  • Collaborated with other departments when necessary, ensuring seamless support for customers across multiple areas.
  • Achieved high-quality service by adhering to company policies and procedures during each interaction.
  • Retained customers considering cancellation by addressing their concerns, offering alternative solutions, and showcasing the value of our products and services.
  • Utilized CRM software efficiently, updating customer profiles accurately during each interaction.
  • Participated in ongoing training sessions, continuously enhancing product knowledge and customer service skills.
  • Escalated complicated customer account issues to supervisors and help desk workers.
  • Identified potential sales opportunities during interactions, up-selling products or services when appropriate.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Delivered prompt service to prioritize customer needs.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Sought ways to improve processes and services provided.
  • Cross-trained and backed up other customer service managers.

Administrative Assistant

Kitchen Magic
03.2003 - 12.2003
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
  • Maintained inventory of office supplies and placed orders.
  • Monitored office supplies inventory, ensuring availability of essential items without overstocking.
  • Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Performed research to collect and record industry data.

Hotel Reservation Specialist

Kimpton Hotel Group
09.1999 - 02.2002
  • Supported revenue management strategies by monitoring competitor pricing and recommending adjustments as needed.
  • Reduced reservation errors by implementing quality assurance checks throughout the booking process.
  • Assisted in training new employees on reservation systems and best practices, contributing to a knowledgeable workforce.
  • Strengthened relationships with travel agents by assisting them in making reservations on behalf of their clients and promoting hotel offerings that best suited their needs.
  • Maintained strong relationships with clients and hotel partners to ensure seamless reservation experiences.
  • Managed group bookings effectively while coordinating rooming lists, special requests, billing arrangements for corporate events or large parties.
  • Maintained a high level of knowledge about hotel facilities, services, and local attractions to enhance guest experience during the reservation process.
  • Streamlined booking processes for improved efficiency, handling high volumes of calls and online bookings.
  • Enhanced customer loyalty by delivering personalized recommendations for room types, packages, and amenities.
  • Ensured accurate record keeping for all reservations, minimizing errors and facilitating smooth check-in procedures.
  • Participated in regular meetings with hotel management to discuss performance metrics and areas for improvement within the reservation department.
  • Coordinated with front desk staff to communicate special requests or needs of incoming guests, ensuring a tailored experience upon arrival.
  • Contributed to the development of promotional campaigns by providing valuable insights on guest preferences and booking trends.
  • Provided exceptional customer service through timely responses to emails, phone calls, chat messages from prospective guests seeking information or assistance with their bookings.
  • Collaborated with sales teams to promote special offers and upsell additional services to guests during reservation process.
  • Increased customer satisfaction by efficiently managing reservations and addressing guest inquiries.
  • Handled guest complaints professionally, resolving issues quickly to retain positive guest relationships.
  • Developed and maintained positive relationships with guests for satisfaction.
  • Trained new staff members in customer service techniques and hotel operations.
  • Enforced policies and procedures to increase efficiency.
  • Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.

Assistant Manager

AAA Answering Service
06.1997 - 08.1999
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Office Manager

M&M
03.1994 - 05.1997
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
  • Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Optimized office space utilization, leading to more efficient and productive work environment.
  • Implemented comprehensive training program for new hires, improving their integration into team and productivity.
  • Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
  • Increased customer satisfaction by developing effective client feedback system that led to service improvements.
  • Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
  • Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
  • Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Identified and communicated customer needs to supply chain capacity and quality teams.

Certified Nursing Assistant

Easton Area Nursing Home
07.1992 - 02.1994
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
  • Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
  • Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Built rapport with patients and families, providing emotional support during difficult times.
  • Assisted nurses with wound care procedures ensuring proper healing processes took place.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Helped clean and prepare patient consultation rooms to maintain hygiene standards
  • Actively participated in interdisciplinary team meetings to discuss patient progress and develop effective care strategies.
  • Adhered strictly to infection control policies while performing tasks such as administering medications or changing dressings.
  • Educated family members on caregiving techniques to better support their loved ones at home after discharge from the facility.
  • Maintained clean and safe environment, reducing risk of infections and promoting health.
  • Improved patient satisfaction with empathetic listening and addressing concerns promptly.
  • Provided emotional and psychological support to patients and their families, fostering positive healthcare experience.
  • Monitored vital signs for early detection of medical issues, ensuring timely intervention and treatment.
  • Adapted care practices to meet needs of diverse patient populations, ensuring culturally sensitive care.
  • Enhanced patient comfort by providing compassionate, one-on-one care during daily activities.
  • Advocated for patient rights and needs, ensuring respectful and ethical care.
  • Supported patients with personal care tasks to preserve dignity and promote independence.
  • Documented patient conditions and care provided, ensuring accurate health records for informed medical decisions.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Transported patients between rooms and appointments or testing locations.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Supported needs of Number+ residents under long-term care.
  • Delivered high-quality care to Type patients in hospital facility.
  • Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.

Education

Bachelor Applied Science Nursing - Nursing

Cedar Crest College
Allentown, PA

Associate In Applied Science Medical Assistant - Nursing

Lehigh Valley College
Center Valley, PA

Certificate Office Manager/Administrative Assist. - Office Management And Administrative Assistance

Micro Training Technology
Phillipsburg, NJ

Skills

  • HIPAA Compliance
  • Patient Scheduling
  • Customer Service
  • Medical terminology knowledge
  • Medical Terminology
  • Vital Sign Monitoring
  • Vital signs monitoring
  • EMR / EHR
  • Direct Patient Care
  • Clinical Documentation
  • Patient-focused care
  • Data Entry
  • Phlebotomy
  • Reliable team player
  • Procedure Assistance
  • Electronic Health Records
  • Electronic Medical Records
  • Compassionate
  • CPR
  • Immunization Administration
  • Phlebotomy Techniques
  • Specimens collection and processing
  • Patient Assessments
  • Medical Procedures
  • Laboratory Specimen Collection
  • Professionalism and Ethics
  • Maintaining confidentiality
  • Insurance Verification
  • Appointment Setting
  • Compassionate caregiver
  • Medical Records Management
  • Patient Care Coordination
  • Patient Flow Management
  • Sterilization techniques
  • First Aid
  • Anatomy and Physiology Knowledge
  • Medical supply inventory
  • Equipment Sterilization
  • Medical office administration
  • Sterile technique
  • Complex Problem-Solving
  • Trustworthy companion
  • Adaptable
  • Patient Relations
  • Patient Management
  • Inventory and supply management
  • OB/GYN procedures
  • Simple dressings
  • Prioritizing stat orders
  • Knowledge of EKG rhythm interpretation
  • Inventory Management
  • Professional Bedside Manner
  • Payment Collection
  • Medical billing and coding
  • Monitoring patient progress
  • Diagnostic Procedures
  • Valid State driver's license
  • Medical Office Management
  • Emergency Response Preparedness
  • Healthcare Software Proficiency
  • Indirect Patient Care
  • Reliable transportation
  • Companionship and emotional support
  • Laboratory maintenance
  • Medical Equipment Operation
  • Medical Billing
  • Insurance Claims
  • Family Education
  • Emergency procedures understanding
  • Diagnostic Testing Assistance
  • Lab Equipment Operation
  • Patient bathing
  • Lab equipment calibration
  • Antigen testing
  • Hospice Care
  • Customer Relationship Management (CRM)
  • Case Management
  • Wound care specialist
  • pH testing
  • Electrocardiographic rhythm recognition
  • Medical Transcription
  • Patient Feeding
  • Dementia and Alzheimer's knowledge
  • Needs assessments
  • Patient oral care
  • Diagnostic equipment expertise
  • Respiratory therapy functions
  • Account Management
  • Chronic Disease Management
  • Feeding assistance expert
  • Neurology assessments
  • Type coding
  • Tube feedings and medications familiarity
  • Therapeutic procedures
  • Traction equipment
  • Emergency Room Procedures

Timeline

Book Reviewer/Blogger

Self Employed Web
06.2014 - 04.2022

Medical Assistant

Easton Family Practice
06.2006 - 10.2012

Call Center Customer Service Representative

T-Mobile
10.2003 - 05.2004

Administrative Assistant

Kitchen Magic
03.2003 - 12.2003

Hotel Reservation Specialist

Kimpton Hotel Group
09.1999 - 02.2002

Assistant Manager

AAA Answering Service
06.1997 - 08.1999

Office Manager

M&M
03.1994 - 05.1997

Certified Nursing Assistant

Easton Area Nursing Home
07.1992 - 02.1994

Bachelor Applied Science Nursing - Nursing

Cedar Crest College

Associate In Applied Science Medical Assistant - Nursing

Lehigh Valley College

Certificate Office Manager/Administrative Assist. - Office Management And Administrative Assistance

Micro Training Technology

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