Ms Juan Williams

Ensures delivery of program services according to agency policies and procedures.
• Ensures compliance with applicable city, state, and federal regulations.
• Responsible for recruitment, hiring, and supervision of all program staff.
• Ensures initial and continuing staff training, and develops and oversees the staffing schedule.
• Responsible for coordinating/delivering safety and health programs to clients and staff.
• Reviews and oversees standardized health screening tools
• Promotes other evidence-based practices including integrated & coordinated care, wellness self-management,
integrated dual diagnosis treatment and medication review.
• Supervises case managers in their service/support planning and in collateral contacts with providers of medical
and psychiatric care.
• Facilitates weekly clinical meeting.
• Establishes and maintains contact with vendors and companies that service building equipment.
• Ensures timely submission of reports as required.
• Monitors rent arrears monthly and develops collections strategies with staff and supervisor.
• Performs inspections of all units, responsible for the overall upkeep of the building.
• Serves as a “Qualified Mental Health Staff Person”.
• Recommends measures to evaluate and improve the quality of program services.

• Engage veterans in the community, to conduct home visits to homeless and formerly homeless veterans
• Accurately and expediently document services rendered in electronic health record (CPRS)
• Carefully monitors veteran’s ability to pay rent, expenses, problem solve, and intervening as appropriate
• Conducts Psychosocial Assessments and provide service coordination to a variety of individuals, representing diverse cultural, ethnic and educational backgrounds
• Resolved problems and made decisions in compliance with program policies, procedures, and protocols
• Accurately assess psychosocial functioning and needs of veterans, towards implementing a treatment plan
• Works as a collaborative member of client’s community-based treatment providers to ensure care continuum
• Collaborates and consults with family members, care givers, and when necessary Crisis Intervention Outreach as appropriate

• Supervised other Case Managers in the absence of the Vice President, and provided timely updates
• Completed case assignments monthly, drafted service plans, reviewed case progress with colleagues
• Served as a role positive role model to other Case Managers and clients, to promote health interactions in a safe and healthy environment
• Responded to program emergencies in a professional and urgent manner, paying careful attention to client’s needs, agency policies, safety and regulatory requirements
• Assists and provide support in the area of conflict resolution residing in shared apartments

• Managed a caseload of family groups to ensure contractual agreements were followed
• Provided advice and counseling to clients' personal and contextual constraints regarding employment
• Recognized for exceeding individual targets and planning strategies to improve group targets
• Counseled clients in individual and group sessions to train and mentor individuals along their journey
• Conducted interviews to monitor progress and organize work experience

• Managed a caseload of clients and family groups to ensure appropriate contractual activity
• Counseled clients to challenge themselves to develop employment goals
• Collaborated with EEC's and tutors to meet specific needs of clients and employers
• Provided support to reintegrate marginalized families back into the community through appropriate signposting services
• Partnered with employers and cross-functional teams to develop strong client relationships and build rapport

• Liaised with care agencies to directly support children, adolescents, and families
• Recognized for achieving the highest standard of safeguarding through direct care and support
• Communicated effectively with internal and external stakeholders to develop effective relationships
• Worked as a team player to evaluate service provision and ensure process improvement
• Co presented and taught court mandated parenting workshops to custodial and non-custodial parents

• Handled customers' claims and collected payment of invoices for treatment to provide administrative support
• Used service level agreements to determine claim eligibility
• Collaborated with internal and external agencies to develop desired client outcomes
• Maintained personable and welcoming demeanor to build strong relationships and rapport with customers