Keila Marrero
Elyria
Summary
Dynamic Machine Assembler with a robust background in mechanical troubleshooting and assembly at Ridgid/Emerson Electric. Excelled in enhancing quality assurance and efficiency, showcasing adaptability and attention to detail. Proven leadership in training and team building, significantly improving team skills and performance. Expert in equipment operation and manufacturing processes, committed to excellence and innovation.
Overview
2
2
Languages
21
21
years of professional experience
Work History
Lead Server
Rose Senior Living
Avon, OH
12.2024 - Current
- Supervised and trained dining staff to ensure efficient operations and exceptional resident service.
- Provided compassionate, personalized dining experiences while accommodating residents' dietary needs and preferences.
- Maintained compliance with food safety, sanitation, and company standards while fostering a clean, welcoming dining environment.
Machine Assembler
Ridgid/ Emerson Electric
Elyria, OH
11.2022 - Current
- Troubleshot mechanical problems quickly and accurately without compromising safety standards.
- Utilized hand tools such as screwdrivers, wrenches, and drills during the assembly process.
- Organized work area daily to ensure efficient use of space and materials needed for assembly processes.
- Assembled and tested electrical components, including wiring harnesses, to ensure proper functionality and accuracy.
- Inspected completed machines for quality assurance purposes before shipment.
Crew Leader
Green Circle Growers Inc.
08.2024 - 06.2026
- Supervised and led a team in daily nursery operations, ensuring productivity, quality, and safety standards were consistently met.
- Trained and coached employees on plant care, production processes, equipment operation, and company procedures.
- Monitored plant quality, coordinated workflow, and communicated with management to meet production goals and shipment deadlines.
Decal Trainer/ Quality Inspector
All American Sports
North Ridgeville, OH
04.2017 - 04.2022
- Educated employees on proper use of organization’s products and systems.
- Conducted one-on-one coaching sessions with employees to develop their skills and knowledge.
- Trained existing personnel on new or enhanced applications, products and job functions.
- Assessed individual performance levels to identify areas for improvement and create targeted training plans.
- Provided feedback on employee performance during training sessions, offering constructive criticism when necessary.
- Created custom learning materials that were tailored to the needs of each trainee.
Service Manager
Chipotle Mexican Grill
Avon, OH
09.2017 - 07.2021
- Communicated with customers in person and by phone to promote issue resolution and good customer service.
- Delegated tasks to employees to effectively complete projects.
- Provided exceptional customer service to ensure satisfaction and loyalty.
- Recruited, trained, coached, mentored, and evaluated personnel in order to maximize their potentials.
- Oversaw hiring and training procedures for new personnel to confirm smooth onboarding.
- Managed a team of 10+ employees to provide high-quality service delivery.
Machine Operator
Technifab
Avon, OH
10.2015 - 08.2016
- Operated production machinery in a safe and efficient manner, while adhering to all safety protocols.
- Followed detailed instructions from work orders to complete assigned tasks correctly.
- Cleaned equipment and work area before, during, and after shift to promote sanitation.
Production Technician
Camaco LLC
Lorain, OH
12.2012 - 10.2015
- Demonstrated ability to work efficiently under pressure while maintaining high standards of accuracy.
- Successfully operated production machines to produce quality products in a timely manner.
- Utilized problem-solving skills to troubleshoot issues related to the production process.
- Trained new employees on proper use of machinery and safety procedures in the workplace.
Customer Service Representative
TeleTech/T-Mobile
Amherst, OH
11.2011 - 02.2013
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Developed strong customer relationships and loyalty through effective communication.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Responded to telephone inquiries and complaints following standard operating procedures.
Team Lead /Machine Operator
Pierre Foods
Amherst, OH
12.2010 - 12.2012
- Supervised the daily work of staff to ensure work prioritization and quality.
- Mentored and coached team members to ensure successful performance.
- Delegated tasks to team members according to project requirements and employee strengths.
Manufacturing Operator
All American Sports
Elyria, OH
08.2007 - 12.2012
- Managed workstation organization and cleanliness according to company standards.
- Communicated regularly with supervisors regarding machine operations and production goals.
- Assisted in the training of new personnel on proper operation of machinery.
- Utilized hand tools to assemble products.
- Ensured compliance with OSHA regulations regarding workplace safety procedures.
Customer Service Representative
United Consumer Financial Services
Westlake, OH
10.2008 - 12.2010
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Processed orders, returns, and exchanges in an accurate and efficient manner.
- Assisted customers with product selection by providing detailed information about available products and services.
- Maintained an updated knowledge base of current products, services, pricing, promotions.
Restaurant Supervisor
Cedar Fair
Sandusky, OH
05.2006 - 11.2007
- Managed day-to-day operations of the restaurant, including overseeing staff activities, ordering supplies, monitoring stock levels, maintaining records, and reconciling cash receipts.
- Trained new employees in all aspects of restaurant operations, including cash handling procedures, food safety regulations, and customer service protocols.
- Developed and maintained a high standard of customer service, ensuring customers had an enjoyable experience.
- Demonstrated strong leadership skills by motivating team members to achieve their best results.
- Walked through restaurant to monitor staff and guest needs.
Cook
CEDAR FAIR
Sandusky, OH
06.2005 - 10.2005
- Maintained cleanliness and organization of kitchen equipment, appliances, and utensils.
- Demonstrated ability to work quickly and accurately in high-pressure environments.
- Cooked food according to recipes set by establishment.
- Labeled and dated food, keeping industrial refrigerators and freezers neat and orderly.
Education
High School Diploma -
Admiral King HS
Lorain06-2005
Skills
- Fusing, cutting, and measuring tools experience
- Active Listening
- Adaptability and Flexibility
- Skilled in final assembly processes
- Decision-Making
- Equipment Operation
- Visual Inspection
- Attention to Detail
- Manufacturing
- Team building
LANGUAGES
Spanish
Bilingual
Timeline
Lead Server
Rose Senior Living
12.2024 - Current
Crew Leader
Green Circle Growers Inc.
08.2024 - 06.2026
Machine Assembler
Ridgid/ Emerson Electric
11.2022 - Current
Service Manager
Chipotle Mexican Grill
09.2017 - 07.2021
Decal Trainer/ Quality Inspector
All American Sports
04.2017 - 04.2022
Machine Operator
Technifab
10.2015 - 08.2016
Production Technician
Camaco LLC
12.2012 - 10.2015
Customer Service Representative
TeleTech/T-Mobile
11.2011 - 02.2013
Team Lead /Machine Operator
Pierre Foods
12.2010 - 12.2012
Customer Service Representative
United Consumer Financial Services
10.2008 - 12.2010
Manufacturing Operator
All American Sports
08.2007 - 12.2012
Restaurant Supervisor
Cedar Fair
05.2006 - 11.2007
Cook
CEDAR FAIR
06.2005 - 10.2005
High School Diploma -
Admiral King HS