Kelly Palmese

Work History

Hermosa Hotel

06.2021 - 01.2024

Enhanced guest satisfaction by maintaining a high standard of cleanliness and orderliness in all hotel & residential areas.
Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources.
Led the implementation of environmentally friendly practices within the department, reducing the amount of waste by starting a recycling program & reorganized some practices to reduce water waste.
Maintained required records of work hours, budgets and payrolls.
Collaborated with other departments to coordinate special events and ensure seamless execution of services across all areas of the hotel.
Streamlined housekeeping operations by implementing efficient scheduling and task allocation systems.
Investigated customer complaints promptly, seeking timely resolutions to maintain positive guest experiences throughout their stay at the hotel.
Implemented daily, weekly and monthly cleaning routines for staff to follow.
Provided training, support & mentorship to new team members, as well as evaluating current staff performances providing improvement plans.
Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment. At the same, executing some of the small repairs & painting myself.

Pinewoods Resort

06.2020 - 05.2021

Collaborated with other departments to resolve guest issues promptly, fostering a seamless service experience for guests.
Maintained controls over expenses and inventory for optimal budget tracking.
Adhered to safety protocols by enforcing proper equipment usage.
Managed laundry sorting, washing, drying, and ironing.
Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
Contributed to the establishment of a positive & safe work environment through effective leadership, enforcing safety protocols & providing optimistic feedback.
Worked with front desk to respond promptly to all guest requests.
Participated in budget planning for the housekeeping department, identifying opportunities for cost savings without compromising service quality.
Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.

Marriott Townsend Suites

03.2016 - 02.2020

Implemented detailed housekeeping standards set by Marriott to promote cleanliness & tranquility for hotel guests.
Conducted regular audits of public spaces and staff work areas to maximize quality control.
Adhered to safety protocols by enforcing proper equipment usage.
Scheduled and prioritized tasks to staff, overseeing work completion.
Maintained required records of work hours, budgets and payrolls.
Evaluated employee performance and recommended promotions, transfers and dismissals.
Restocked room supplies such as fresh flowers for personal touch with every job.
Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.

Topping's Events

01.1999 - 07.2011

Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
Coached new hires on company processes while managing employees to achieve maximum production.
Streamlined and monitored quality programs to alleviate overdue compliance activities.
Developed and maintained successful relationships with vendors, suppliers and contractors.
Organized travel arrangements for executives by researching cost-effective options while accommodating individual preferences.
Controlled finances to lower costs and keep business operating within budget.
Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Created, maintained and updated filing systems for paper and electronic documents.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Maintained computer and physical filing systems.
Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
Learned and adapted quickly to new technology and software applications.
Managed time efficiently in order to complete all tasks & errands within deadlines.