Summary
Overview
Work History
Education
Skills
Certification
Roles And Responsibilities
Timeline
AssistantManager

Krystle Dubose

Victorville,CA

Summary

Detail-oriented professional with 2+ years of experience and a proven knowledge of customer service and scheduling. Aiming to leverage my skills to successfully fill the Administrative/ Assistant role at your company.

Overview

12
12
years of professional experience
1
1
Certification

Work History

ADMITTING CLERK

Desert Valley Hospital
08.2021 - Current
  • Verified patient details and insurance coverage and collected co-pays.
  • Reduced wait times for patients by efficiently managing high-volume admission periods during peak hours.
  • Developed strong rapport with patients and family members, ensuring a compassionate and professional atmosphere during the admissions process.
  • Provided exceptional customer service, addressing patient concerns promptly and professionally.

MEDICAL OFFICE ADMIN

DR MIKES WALK IN CLINIC
12.2019 - 12.2020
  • Received, recorded and filed medical payments by check, cash, and credit card.
  • Optimized patient flow within the clinic by coordinating with clinical staff for smooth transition between appointments and procedures.

COACH OPERATOR

OMINTRANS
08.2015 - 12.2017
  • Demonstrated adaptability by stepping in for other routes as needed to support team members during absences or emergencies.
  • Provided knowledgeable assistance to tourists or new riders regarding local destinations or transit options.
  • Resolved customer concerns promptly and diplomatically, maintaining a high level of customer satisfaction.

MASSAGE THERAPIST

MASSAGE ENVY
07.2012 - 08.2015
  • Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
  • Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.

Education

MEDICAL OFFICE ADMINISTATOR MEDICAL -

SAN JOAQUIN VALLEY COLLEGE
HESPERIA, CA
11.2019

Skills

  • HIPAA Compliance
  • Healthcare Industry Knowledge
  • Patient confidentiality
  • Patient Registration
  • Insurance Verification
  • Appointment Scheduling
  • Payment Processing
  • Telephone Etiquette

Certification

CPR

Roles And Responsibilities

  • Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
  • Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
  • Transmit information or documents to customers, using computer, mail, or facsimile machine.
  • File and maintain records.
  • Schedule appointments and maintain and update appointment calendars.
  • Park vehicles at loading areas so that passengers can board.
  • Assist passengers, such as elderly or disabled individuals, on and off bus, ensure they are seated properly, help carry baggage, and answer questions about bus schedules or routes.
  • Report delays or accidents.
  • Drive vehicles over specified routes or to specified destinations according to time schedules, complying with traffic regulations to ensure that passengers have a smooth and safe ride.

Timeline

ADMITTING CLERK

Desert Valley Hospital
08.2021 - Current

MEDICAL OFFICE ADMIN

DR MIKES WALK IN CLINIC
12.2019 - 12.2020

COACH OPERATOR

OMINTRANS
08.2015 - 12.2017

MASSAGE THERAPIST

MASSAGE ENVY
07.2012 - 08.2015

MEDICAL OFFICE ADMINISTATOR MEDICAL -

SAN JOAQUIN VALLEY COLLEGE
Krystle Dubose