Detail-oriented professional with 2+ years of experience and a proven knowledge of customer service and scheduling. Aiming to leverage my skills to successfully fill the Administrative/ Assistant role at your company.
Overview
12
12
years of professional experience
1
1
Certification
Work History
ADMITTING CLERK
Desert Valley Hospital
08.2021 - Current
Verified patient details and insurance coverage and collected co-pays.
Reduced wait times for patients by efficiently managing high-volume admission periods during peak hours.
Developed strong rapport with patients and family members, ensuring a compassionate and professional atmosphere during the admissions process.
Provided exceptional customer service, addressing patient concerns promptly and professionally.
MEDICAL OFFICE ADMIN
DR MIKES WALK IN CLINIC
12.2019 - 12.2020
Received, recorded and filed medical payments by check, cash, and credit card.
Optimized patient flow within the clinic by coordinating with clinical staff for smooth transition between appointments and procedures.
COACH OPERATOR
OMINTRANS
08.2015 - 12.2017
Demonstrated adaptability by stepping in for other routes as needed to support team members during absences or emergencies.
Provided knowledgeable assistance to tourists or new riders regarding local destinations or transit options.
Resolved customer concerns promptly and diplomatically, maintaining a high level of customer satisfaction.
MASSAGE THERAPIST
MASSAGE ENVY
07.2012 - 08.2015
Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
Education
MEDICAL OFFICE ADMINISTATOR MEDICAL -
SAN JOAQUIN VALLEY COLLEGE
HESPERIA, CA
11.2019
Skills
HIPAA Compliance
Healthcare Industry Knowledge
Patient confidentiality
Patient Registration
Insurance Verification
Appointment Scheduling
Payment Processing
Telephone Etiquette
Certification
CPR
Roles And Responsibilities
Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
Transmit information or documents to customers, using computer, mail, or facsimile machine.
File and maintain records.
Schedule appointments and maintain and update appointment calendars.
Park vehicles at loading areas so that passengers can board.
Assist passengers, such as elderly or disabled individuals, on and off bus, ensure they are seated properly, help carry baggage, and answer questions about bus schedules or routes.
Report delays or accidents.
Drive vehicles over specified routes or to specified destinations according to time schedules, complying with traffic regulations to ensure that passengers have a smooth and safe ride.