Madeleine Langhoff
1435 Honey Locust Avenue, Gardnerville,NV
Overview
4
4
years of professional experience
Work History
Customer Service Team Leader
Raley's
12.2022 - Current
- Maintained efficient flow of customers through front-end
- Managed team of 30+ employees including cashiers, baggers, and other floor-workers
- Handled customer concerns and complaints, providing resolutions and preventing future issues
- Provided exceptional customer service by creating relationships with customers and responding promptly to requests and questions
- Trained new hires and assisted them in assimilating into workplace culture
- Worked closely with upper-management to ensure all procedures were being followed
Legal Assistant
Millward Law
07.2022 - 12.2022
- Communication with new and existing clients via email and phone
- Prepared client documents for legal executions
- Provided general support to attorney
- Maintained office organization
- Conducted legal research for active cases
Intern
Millward Law
06.2022 - 07.2022
- Researched legal precedents in active cases
- Synthesized information in current and previous cases
- Organized case files
- Worked closely with attorney on important cases in office
Clerk
Raley's
09.2020 - 09.2022
- Provided exceptional customer service both in-person and over-the-phone
- Cross-trained in multiple departments to maximize efficiency
- Complied with all schedule and procedural regulations
- Worked efficiently both in team environments and on solo projects
- Performed duties customary to cashiers, online personal shoppers, and grocery stockers
Building Monitor
University Of Nevada, Reno Knowledge Center
01.2020 - 08.2020
- Contributed to positive environment for patrons by addressing concerns, providing information, and resolving issues promptly.
- Monitored facility while in use to minimize damage, reduce safety violations, and enforce security regulations.
- Provided assistance to patrons and visitors as needed
Education
Bachelor of Arts - Criminal Justice
University of Nevada - Reno
Reno, NV12.2023
Skills
- Handling sensitive information and maintaining confidentiality
- Leadership
- Communicating effectively
- Remaining calm in stressful situations
- Multitasking
- Public speaking
- Problem-Solving
- Amateur horticulturalist
- Self-taught crocheter
- Floral arranging
Timeline
Customer Service Team Leader
Raley's
12.2022 - Current
Legal Assistant
Millward Law
07.2022 - 12.2022
Intern
Millward Law
06.2022 - 07.2022
Clerk
Raley's
09.2020 - 09.2022
Building Monitor
University Of Nevada, Reno Knowledge Center
01.2020 - 08.2020
Bachelor of Arts - Criminal Justice
University of Nevada - Reno
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