Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Affiliations
Timeline
Generic

Melanie S. Mosshart

Yakima,WA

Summary

A highly motivated, creative and goal-oriented professional with expertise in marketing, customer service, sales and presentations with more than ten years of experience. Articulate, forward-thinking and resourceful in meeting unique needs and problem resolution. Well-versed in training, educating, motivating and supporting staff members. A proven leader with engaging demeanor and success working in most demanding environments.

Overview

23
23
years of professional experience

Work History

Owner / Founder

MEL HART INK
Yakima, WA
03.2010 - Current
  • Operated part-time photography & marketing business
  • www.melhartink.com
  • Over 50 clients benefited from we

Communications Coordinator

Catholic Charities
Yakima, WA
09.2021 - 08.2022
  • Updated website and social media pages with well-coordinated communications aimed at conveying information, generating interest and mitigating negative press.
  • Live Facebook post brought in over 50 new clients
  • Developed new channels to keep internal teams updates, as well as communicate effectively with vendors, customers and members of media organizations.
  • Assisted with planning, production and execution of email blasts, digital signage boards, special event flyers and social media campaigns.
  • Wrote and edited content for operations, marketing and public relations needs.
  • Generated clear, concise and original verbiage for written communications.
  • Employed inventive designs to create visually appealing promotional pieces consistent with club brand.
  • Used imagination and creativity to develop new and innovative ways to market and communicate club events and services.
  • Handled inbound contacts and provided customer service according to departmental policies and procedures.
  • Prepared event communications for special events, took photographs during event, and promoted on web and periodical channels.
  • Reviewed staff-written materials and edited for content and brevity.
  • Improved team efficiency via training in sales, marketing and promotions.

Transportation Coordinator/Liaison

FALCK NW
, WA
08.2019 - 03.2020
  • Collected, prioritized, and relayed crucial information to ensure the prompt coordination of ambulance transportation services for five MultiCare Hospital Partners
  • Tracked vehicle movement, noting lags in service that could cause potential delays, and helped the billing department when needed on delinquent claims
  • Successfully obtaining 80% of late payments owed to the billing department.
  • Coordinated dispatching of 15 drivers to accomplish daily delivery requirements.
  • Identified appropriate travel routes in accordance with applicable traffic laws, regulations, protocols and guidelines.
  • Provided timely transportation of diverse clients to healthcare facilities.

Community Relations Manager

HOSPITALITY HOME CARE
Seatac, WA
12.2017 - 07.2019
  • Engaged with prospective clients, conducted assessments and made recommendations
  • Collected sensitive medical and personal data from clients during healthcare screenings and accurately entered confidential information into secure databases
  • Interviewed and screened potential caregivers
  • Produced radio ad successfully raising public awareness

Senior Relationship Banking Officer

UNION BANK
Kent, WA
03.2010 - 09.2015
  • Met with clients to customize the lending process to their particular financial needs
  • Oversaw the full life cycle of loan deals, including the processing of applications, collection of credit reports, review of financial data, and submission of tax documents
  • Resolved unforeseen concerns to ensure deals were completed to the full satisfaction of business owners
  • Recognized for Top Sales in home mortgage production.
  • Performed banking, business administration and financial tasks to guarantee five-star service for clients.
  • Supported Management with special projects and additional job duties.
  • Resolved escalated customer issues and boosted retention rates by 35%.
  • Increased new bank relationships within local community through execution of quarterly promotions.

Relationship Manager

VERITY CREDIT UNION
Auburn, WA
06.2006 - 11.2008
  • Built and maintained relationships with new and existing clients while providing high level of expertise.
  • Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
  • Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
  • Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
  • Assisted customers with needs such as opening accounts, depositing or transferring funds, updating account details and signing up for new services.
  • Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction.
  • Supported end-to-end credit management process, submitted complete loan documentation and supported credit originations for credit compliance.
  • Operated in self-directed environment with minimal input to solve problems and implement resolutions.
  • Educated clients on available technological tools, enabling development and implementation of solutions to achieve personal financial goals.

Education

Certificate of Completion - Sales And Marketing Education

Dale Carnegie Sales & Marketing
Bellevue, WA
07.2003

Certification - Microsoft Office Suite

YAKIMA VALLEY COLLEGE
Yakima, Wa
07.2022

Skills

  • Business Development
  • Public Relations Initiatives
  • Effective Communicator and Public Speaker
  • Media Outreach Efforts
  • Professional Networking
  • Marketing Communications
  • Photographic Editing
  • Trade Show Events
  • Complex Problem-Solving
  • Sales Growth
  • Event execution
  • Speechwriting and messaging

Accomplishments


  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Supervised team of 6 staff members.

Additional Information

  • Number One in Sales (2016)
  • First Place, Division Speaker & Best Inspirational Speaker (2010–2013)
  • Ambassador of the Quarter, Verity Credit Union (2007)

Affiliations

Public Relations Director, Kent International Festival (2011–Present)

Ambassador, Kent & Auburn Chamber (2010–2019)

Member-At-Large, Kent Downtown Partnership (2010–2015)

President, Toast N Boast Toastmaster Club Kent (2012–2013)

Executive Board Member, Auburn Chamber of Commerce (2006–2008)


Timeline

Communications Coordinator

Catholic Charities
09.2021 - 08.2022

Transportation Coordinator/Liaison

FALCK NW
08.2019 - 03.2020

Community Relations Manager

HOSPITALITY HOME CARE
12.2017 - 07.2019

Owner / Founder

MEL HART INK
03.2010 - Current

Senior Relationship Banking Officer

UNION BANK
03.2010 - 09.2015

Relationship Manager

VERITY CREDIT UNION
06.2006 - 11.2008

Certificate of Completion - Sales And Marketing Education

Dale Carnegie Sales & Marketing

Certification - Microsoft Office Suite

YAKIMA VALLEY COLLEGE

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Melanie S. Mosshart