Megan Farris
Waitress
Baxter Springs,KS
Summary
Results-driven individual bringing progressive background in Food preparation environments. Natural leader with exceptional skills in building positive customer relationships, maintaining optimal safety and customer satisfaction, and meeting job expectations in a dedicated flexible fashion. Known for possessing quality communication skills. Highly Attentive and manages competing priorities with organized and resourceful approaches. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times.
Overview
6
6
years of professional experience
Work History
Waitress
Applebee's Neighborhood Grill & Bar
Pittsburg, KS
05.2022 - Current
- Operated POS systems to cash out customer checks and complete order transactions.
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
- Completed credit payments via card processing systems.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Checked identification for minimum age for sale of alcoholic beverages.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Applied comprehensive knowledge of wine, cider and beer reaching to increase daily beverage sales by 10%.
Seamstress
King Louie
Baxter Springs, KS
05.2017 - 07.2017
- Positioned hoops on fabric, trimmed unnecessary threats and folded and bagged items to prepare for delivery to customers.
- Operated multi-head sewing machines to produce over 68 embroidered items per hour according to customer specifications.
- Operated sewing machines to join, reinforce or decorate products and performed hand stitching for smaller projects.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Followed sewing instructions and inspected quality of finished pieces to exceed customer expectations.
- Determined appropriate repair solution based on garment damage to employ proper tools or equipment.
- Drew patterns and cut fabric pieces, assembled and sewed to create
wearable garment.
Waitress
Normas Diner
Joplin, MO
07.2014 - 12.2016
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Stayed up-to-date on menu changes to help customers make food choices.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Waitress
Normas Diner
Galena, KS
04.2014 - 07.2014
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Bussed and reset tables to keep dining room and work areas clean.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Prepared specialty desserts for customers for special occasions.
- Met with chef to review daily specials and menu changes.
- Informed customers about daily and seasonal specials.
Hotess/Server
Downstream Casino And Resort
Quapaw, OK
01.2013 - 10.2013
- Cultivated warm relationships with regular customers.
- Met guests' needs by delivering meals and snacks and retrieving additional items.
- Completed orders with speed and accuracy, maintaining exceptional service standards each day.
- Kept work environments, equipment and trays clean and sanitized for guests.
- Garnished completed orders and arranged foods to please customers.
- Used downtime to get ahead of support work such as folding napkins, wrapping silverware and polishing glasses.
- Verified accuracy and quality of orders before delivery.
- Added food items, dishes, beverages and utensils to trays and immediately distributed orders, using POS Systems to confirm deliveries to correct rooms.
- Kept register accurate through correct billing, payment processing and cash management practices.
Head Waitress
Normas Kitchen
Baxter Springs, KS
06.2010 - 11.2012
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff and waiting on tables.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Managed food resources, memorized orders and coordinated customer service.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Supervised server staff and simultaneously served personal section of tables.
- Bussed and reset tables to keep dining room and work areas clean.
- Verified daily sales for end-of-day audits and accurately filled out closing paperwork.
- Coached employees on salesmanship and updated menus to increase sales.
- Collaborated with chefs on menu changes, staffing needs and ways to improve overall restaurant functionality.
Education
High School Diploma -
Galena High School
Galena, KS05.
Skills
- Point-of-Sale (POS) Software
- Detail-Oriented
- Speaking
- Transactions and Cash Handling
- Order Accuracy and Delivery
- Conflict and Complaint Resolution
- Accuracy and Efficiency
Hobbies
Known for writing poetry, and bio, as well as creating profitable pieces of artwork in forms of drawing and painting to sculpting and taking photographs.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Waitress
Applebee's Neighborhood Grill & Bar
05.2022 - Current
Seamstress
King Louie
05.2017 - 07.2017
Waitress
Normas Diner
07.2014 - 12.2016
Waitress
Normas Diner
04.2014 - 07.2014
Hotess/Server
Downstream Casino And Resort
01.2013 - 10.2013
Head Waitress
Normas Kitchen
06.2010 - 11.2012
High School Diploma -
Galena High School
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