Michaela Smith
Summary
Dedicated and adaptable professional with a proactive attitude and quick learning ability. Proven success in handling escalated customer support issues. Skilled in organizational problem-solving, supervision, team building, and customer service. Strong work ethic and effective communicator. Eager to support organizational goals as part of a dynamic team. Experienced Customer Service Specialist adept at prioritizing and multi-tasking in fast-paced environments. Specializes in training, monitoring, and morale-building to enhance employee engagement and performance.
Overview
4
4
years of professional experience
Work History
After Sales Supervisor
Hermes of Paris
New York, NY, NY
09.2023 - Current
- Regularly facilitated performance evaluations with sales team to monitor goal attainment.
- Leveraged product knowledge to drive sales and provide authentic, personalized customer service.
- Performed sales consultations and educated clients on products and services.
- Collaborated with other departments both in-store and globally to ensure seamless integration between sales and aftersales teams.
- Provided training and support for new employees on aftersales procedures and best practices.
- Resolved any escalated issues or complaints from customers in a timely manner while adhering to company guidelines.
- Assisted colleagues with troubleshooting technical issues related to product installation or usage.
Bridal Stylist
David's Bridal
04.2021 - 05.2022
- Developed long-lasting relationships with clients through one-on-one store interactions.
- Monitored fitting rooms and stockroom, keeping areas clean, neat and organized.
- Enhanced brand awareness by assisting in merchandising and handling display setups.
- Greeted each client and asked questions to determine fashion needs.
- Consistently exceeded target sales goals of $1800 per day.
- Leveraged software to manage sales activities and track sales performance.
- Drove substantial sales through suggestive selling and by promoting add-on purchases.
Customer Service Supervisor
Burlington Coat Factory
03.2020 - 03.2021
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Provided day-to-day leadership to cultivate environment that exemplified company values.
- Evaluated employee job performance and motivated staff to improve productivity.
- Created training manuals to resolve simple and complex customer issues with decreased coaching conversations by 40%.
- Interviewed, hired and trained staff to meet company objectives.
- Spearheaded training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
Education
Bachelor of Science - Direct And Interactive Marketing
Fashion Institute of Technology
New York, NY05-2025
Associate of Science - Health Services Administration
Kingsborough Community College of The City University of New York
Brooklyn, NY06.2022
Skills
- Customer Service
- Complaint Resolution
- Problem-Solving
- Verbal and Written Communication
- Team Collaboration
- Staff Management
- Client Relations
- Conflict Resolution
- Workflow Management
- Inventory Management
- Attention to Detail
- Document Management
- Microsoft Office Suite
Timeline
After Sales Supervisor
Hermes of Paris
09.2023 - Current
Bridal Stylist
David's Bridal
04.2021 - 05.2022
Customer Service Supervisor
Burlington Coat Factory
03.2020 - 03.2021
Bachelor of Science - Direct And Interactive Marketing
Fashion Institute of Technology
Associate of Science - Health Services Administration
Kingsborough Community College of The City University of New York
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