Ms. Monica Washington
Philadelphia,PA
Summary
Community Director with budget monitoring and program oversight expertise. Enthusiastic professional with more than 20 years of working in community to provide information regarding available programs.
Overview
28
28
years of professional experience
Work History
Director of Community Outreach
City Of Philadelphia | Philadelphia Sheriff's Offi
Philadelphia, PA
03.2022 - Current
- Promoted grassroots marketing initiatives in community and created broad buy-in and support of outreach programs.
- Prepared and delivered informative, scientifically sound presentations and other promotions to community audiences.
- Procured equipment and supplies needed to fulfill project requirements and community outreach activities.
- Cultivated and maintained relationships with community medical facilities, agencies, churches and other outreach partners.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Residential Program Supervisor
Woods Services
Philadelphia, PA
11.2019 - 01.2022
- Coordinated services and therapy for residents and managed attendance for scheduled appointments.
- Communicated regularly with guardians of residents, answering questions and addressing concerns.
- Responded to injuries, accidents, and allegations of abuse and misconduct by following company policies and when appropriate, law enforcement.
- Conducted daily inspections of building for security purposes and identified issues requiring immediate resolution.
- Participated in community events and met with local leaders to develop recreational activities for residents.
- Developed monthly schedules and assignments for volunteer staff.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
Behavioral Health Associate
Einstein Healthcare Network
Philadelphia, PA
01.2014 - 07.2020
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Facilitated on-site activities, support groups and outings for clients.
- Conducted client rounds every [Timeframe] to check on residents.
- Taught clients how to complete basic household chores and prepare food.
- Prepared and submitted daily [Type] reports to management.
- Kept facility clean, performed basic maintenance and restocked supplies to support program needs.
- Searched resident belongings prior to and during stays.
- Observed and monitored client behavior and responses to treatment.
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
- Provided comprehensive case management services, created treatment plans and connected clients and families to appropriate resources.
- Consulted with other staff members regarding treatment plans as deemed appropriate by team leader.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
- Encouraged patients to discuss experiences in group and individual settings.
- Applied array of different methodologies to assist patients with therapy.
Program Supervisor
Resources For Human Development, Inc
Philadelphia, PA
11.1997 - 09.2011
- Directed team of 25 personnel, overseeing records, performance and quality assurance.
- Coached team members on productivity strategies, policy updates and performance improvement plans to accomplish challenging goals.
- Provided ongoing direction and leadership for program operations.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Organized and managed program development from conception through successful execution.
- Gathered and organized printed materials required for program participation.
- Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
School Program Aide
Cora Services Foundation
Philadelphia, PA
04.2008 - 11.2009
- Assisted with maintenance of educational materials, books and toys for classroom.
- Implemented welcoming environment where children felt safe and secure and enjoyed interacting with others.
- Monitored children's activities throughout day for safety.
- Utilized positive reinforcement to help children develop communication, social engagement and collaboration skills.
- Transferred and directed phone calls, guests and mail to correct staff members.
- Gathered information and entered details into computer tracking spreadsheets, documents and databases.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Managed both digital and physical filing systems and retrieved documents as required.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
Intensive Case Manager Tech
PMHCC CTT
Philadelphia, PA
04.2004 - 12.2007
- Interviewed clients and family members to obtain key information for case planning and management.
- Assessed cognitive abilities and physical and emotional needs of clients to determine appropriate interventions.
- Obtained and supplied information to coordinating agencies to provide best possible guidance to clients.
- Attended meetings, conferences and training courses to advance professional knowledge of social work.
- Counseled individuals and families regarding mental health, substance abuse, physical abuse and rehabilitation issues.
- Visited individuals in homes and attended group meetings to provide information on agency services, requirements and procedures.
- Secured housing, medical care and employment for clients by collaborating with various community agencies.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
Education
Masters of Divinity - Theology
Palmer Theological Seminary of Eastern University
King Of Prussia, PA05.2011
Skills
- Customer Needs Assessments
- Admissions Assessments
- Competitive Analysis
- Community Events
Timeline
Director of Community Outreach
City Of Philadelphia | Philadelphia Sheriff's Offi
03.2022 - Current
Residential Program Supervisor
Woods Services
11.2019 - 01.2022
Behavioral Health Associate
Einstein Healthcare Network
01.2014 - 07.2020
School Program Aide
Cora Services Foundation
04.2008 - 11.2009
Intensive Case Manager Tech
PMHCC CTT
04.2004 - 12.2007
Program Supervisor
Resources For Human Development, Inc
11.1997 - 09.2011
Masters of Divinity - Theology
Palmer Theological Seminary of Eastern University
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