Megan Smothers
Monroe,United States
Summary
Dedicated sales associate with a strong foundation in customer engagement and problem-solving. Successfully maintained a clean and organized sales floor, ensuring a welcoming atmosphere that encourages shoppers to explore. Proficient in point-of-sale systems, streamlining transactions, and improving checkout efficiency. Ready to apply strong communication skills and a commitment to exceptional service to drive sales and enhance team performance.
Overview
3
3
years of professional experience
Work History
House/Pet Sitter
Sumo Malone
Monroe, NC
11.2023 - Current
- Provided daily care and companionship for pets, ensuring their well-being and comfort.
- Managed pet feeding schedules, maintaining consistency and adherence to dietary requirements.
- Monitored pet behavior and health, promptly reporting any concerns to owners.
- Developed personalized activity plans, enhancing pets' physical exercise and mental stimulation.
- Maintained cleanliness in pet areas, ensuring a safe and hygienic environment.
- Exercised animals regularly with walks and rigorous play activities.
- Built trust with clients by consistently demonstrating reliability, punctuality, and attention to detail in all aspects of pet care provision.
- Developed strong relationships with clients, leading to repeat business and recommendations from satisfied customers.
- Gave medication to pets following guidelines from owners.
- Secured locks and entryways to prevent unauthorized access by persons not approved by owners.
- Reduced homeowner stress levels by managing daily tasks such as collecting mail, watering plants, and taking care of pets.
- Performed light cleaning duties such as dusting, vacuuming, and wiping down bathrooms.
Sales associate
Spirit Halloween
Monroe, NC, United States
10.2025 - 11.2025
- Achieved sales targets consistently through proactive engagement and upselling techniques.
- Collaborated with team members to create promotional displays that enhanced product visibility and drove customer interest.
- Trained new sales associates on customer service standards and product knowledge to enhance team performance.
- Maintained a clean and organized sales floor, ensuring a welcoming environment for customers.
- Engaged in continuous learning about new products to provide customers with up-to-date information and recommendations.
- Processed transactions efficiently using point-of-sale systems, contributing to a streamlined checkout process.
- Assisted in managing customer queues during peak hours, improving overall service efficiency.
- Engaged with customers to foster a friendly shopping atmosphere, resulting in positive feedback and repeat business.
- Maintained thorough knowledge of store products and promotions to provide informed recommendations to customers.
Hostess/To-Go Specialist
Duckworth's Grill & Taphouse
Charlotte, NC
02.2024 - 08.2024
- Greeted and seated guests promptly, ensuring a warm and welcoming first impression.
- Provided guests with menus, informed them about daily specials, and coordinated with servers to ensure seamless service.
- Monitored the dining area to anticipate and fulfill guest needs, enhancing overall dining experiences.
- Delivered excellent customer service by greeting and seating guests promptly while managing reservations and walk-ins efficiently.
- Handled online, to-go, and phone orders with accuracy, ensuring timely preparation and smooth pick-up experiences.
- Coordinated with kitchen staff and servers to prioritize order accuracy and delivery times for takeout and in-house dining.
- Maintained an organized system for tracking orders, waitlists, and seating rotations to optimize service flow.
- Managed high-volume service periods with professionalism and attention to detail, contributing to a positive dining experience.
Crew member
Wingstop
Monroe, NC
05.2023 - 10.2023
- Provided exceptional customer service by greeting guests, taking accurate orders, and processing transactions efficiently using POS systems.
- Prepared and assembled food orders according to company standards, ensuring quality, freshness, and presentation.
- Managed online, phone, and in-store orders for dine-in and to-go services.
- Maintained a clean, organized, and safe work environment.
- Assisted with stocking and inventory management to ensure supplies were available during peak hours.
- Resolved customer inquiries and complaints professionally to enhance guest satisfaction and loyalty.
- Worked collaboratively with team members to ensure smooth operations and prompt service in a fast-paced environment.
- Cooked, prepared, and packaged food orders according to company standards, ensuring quality, freshness, and proper presentation.
- Managed online, phone, and in-store orders for dine-in and to-go services, coordinating with kitchen staff for timely completion.
- Cleaned and refilled the drink machine, maintained a clean and sanitary workspace.
- Assisted with stocking and inventory management to ensure supplies were available during peak hours.
Education
Undecided
Wingate University
Wingate, United States05.2028
High School Diploma - undefined
Union Academy
Monroe, United States01.2024
Skills
- Professionalism - Expert
- Problem Solving - Expert
- Customer Engagement - Expert
- Conflict Resolution - Expert
- Time Management - Expert
- Adaptability - Expert
- Point-of-Sale Systems - Expert
- Upselling - Expert
- Customer Service
- Verbal and Written Communication
- Multitasking and Time Management
- Online, Phone, and To-Go Order Handling - Expert
- Reservation and Waitlist Management
- POS System
- Problem Solving and Conflict Resolution
- Team Collaboration
- Hospitality and Guest Relations
- Adaptability in Fast-Paced Environments
Timeline
Sales associate
Spirit Halloween
10.2025 - 11.2025
Hostess/To-Go Specialist
Duckworth's Grill & Taphouse
02.2024 - 08.2024
House/Pet Sitter
Sumo Malone
11.2023 - Current
Crew member
Wingstop
05.2023 - 10.2023
High School Diploma - undefined
Union Academy
Undecided
Wingate University