Summary
Overview
Work History
Education
Skills
Timeline
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Ms. Mulki Oday

Grayson,GA

Summary

Experienced Business Professional with extensive experience in customer relations, account management, accounts payable, sales product support, and consumer/vendor relationship building. Excellent communicator with a sense of urgency and follow-through, as well as a proven learning agility in continuously changing environments. Personable, resourceful and dependable team member with excellent critical thinking, analytical, and problem solving skills.

Overview

16
16
years of professional experience

Work History

Client Support Specialist

The Marena Group, LLC
Lawrenceville, GA
02.2024 - Current
  • Process customer orders in accordance with established procedures and guidelines.
  • Verify order accuracy and resolve any discrepancies with sales team and customers.
  • Communicate with warehouse staff to ensure timely order fulfillment and shipping.
  • Enter and maintain customer and order information in company databases and systems.
  • Assist with invoice creation and processing.
  • Respond to customer inquiries regarding order status and shipment tracking information.
  • Maintain customer accounts and update account information as needed.
  • Answer customer inquiries and provide accurate information regarding products and services.
  • Assist customers with product selection, ordering, billing, returns and exchanges.
  • Track orders from start to finish to ensure timely delivery of goods or services.

Customer Care Agent

Uline
02.2022 - Current
  • Processed customer purchase orders and inquiries in a timely and accurate manner.
  • Answered customer questions, provided product and service information, and resolve customer complaints.
  • Provided excellent customer service to ensure customer loyalty and satisfaction.
  • Maintained up-to-date knowledge of the company's products, services, and policies.
  • Handled customer orders and inquiries with professionalism, patience, and empathy.
  • Assisted customers with navigating the company's website and finding products.
  • Provided timely and accurate responses to customer inquiries via phone, email, and chat.
  • Resolved customer complaints in a professional manner.
  • Gathered customer feedback to help improve customer service processes.
  • Assisted customers with product selection based on their individual requirements.

DME Coordinator

FusionSleep
06.2017 - 11.2021
  • Communicated with customers by phone, fax and/or email to initiate/respond to inquiries and requests for products/services/accessories
  • Verified patient insurance eligibility and ensured the procurement of all medical records required for reimbursement.
  • Ensured the meticulous maintenance of patient records.
  • Contacted patients to facilitate supply replenishment in accordance with insurance eligibility allowables.
  • Verified service specific insurance coverage prior to shipment, and contacted patients with exorbitant deductibles, insufficient/inactive insurance and/or inconsistencies in provided equipment/services.
  • Provided patients with out of pocket cost estimates, and self-pay prices for products/services.
  • Collected co-insurance and out of pocket responsibility amounts prior to shipment.
  • Conducted annual verification of coverage and demographics in efforts to maintain records.
  • Resolved inaccurate orders, facilitated returns and submitted reimbursement requests.
  • Assisted in scheduling patient consultations, follow ups, home/in-lab sleep tests as needed.

Accounts Payable Administrator

CPAP Care Club
03.2011 - 10.2013
  • Obtained approvals for all AP invoices and verifying receipt of goods and services utilizing three-way matching (invoice is matched with purchase order and proof of receipt).
  • Handled receipt and review of vendor invoices, check requests and employee expense reimbursement requests.
  • Ensured proper job costing and forwarded invoices for project manager approval.
  • Filed paid invoices and maintained payables vendor filing system.
  • Set up credit accounts with vendors and negotiated payment terms (net 30, 45, 60, 90) to enhance cash flows.
  • Kept track of company owed credits to ensure they were properly applied to the vendor.
  • Assisted in administering complaint handling process to ensure timely response for customer satisfaction.
  • Maintained vendor relationships, reconciled accounts and communicated with vendors as needed.
  • Participated in company workshops to advance product knowledge.
  • Supported the maintenance and updating of customer accounts information.

Sleep Support Specialist - CPAP Team

American Homepatient
11.2007 - 03.2011
  • Initiated and completed sales on assigned customer accounts
  • Submitted billing for initial setup and recurring order accounts
  • Maintained and updated customer account information
  • Collected past due balances and updated accounts
  • Met or exceeded monthly revenue quotas
  • Worked closely with sales and branch staff to facilitate ongoing processes and relationships with key accounts
  • Continually expanded understanding of HIPAA Laws, product knowledge, clinical applications and customer needs.

Education

B.A. Psychology -

State University of New York At Fredonia
05.1999

Skills

  • Customer Relations
  • Sales Product Support
  • Account Management
  • Accounts Payable
  • Office Administration
  • Product Support
  • Order Processing
  • Needs Assessment
  • Product Education
  • Office Administration
  • Product Support
  • Account Reconciliation

Timeline

Client Support Specialist

The Marena Group, LLC
02.2024 - Current

Customer Care Agent

Uline
02.2022 - Current

DME Coordinator

FusionSleep
06.2017 - 11.2021

Accounts Payable Administrator

CPAP Care Club
03.2011 - 10.2013

Sleep Support Specialist - CPAP Team

American Homepatient
11.2007 - 03.2011

B.A. Psychology -

State University of New York At Fredonia

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Ms. Mulki Oday