Nicole Solberg
Apple Valley,CA
Summary
Dynamic and dedicated professional with a strong work ethic and excellent people skills, previously at Oro Grande School District. Proven ability to enhance customer satisfaction and streamline operations. Quick learner with a keen attention to detail, adept at multitasking and problem-solving in fast-paced environments. Committed to delivering exceptional service and fostering teamwork.
Overview
11
11
years of professional experience
Work History
Food Service Worker
Oro Grande School District
11.2018 - Current
- Maintained cleanliness and organization of food preparation areas to ensure compliance with safety regulations.
- Assisted in food preparation and assembly, following established recipes and portion control guidelines.
- Operated kitchen equipment safely and efficiently, adhering to operational protocols for quality service.
- Delivered exceptional customer service by responding promptly to inquiries and addressing concerns effectively.
- Collaborated with team members to streamline workflow during peak service hours, enhancing overall efficiency.
- Monitored food inventory levels, reporting shortages to ensure timely replenishment of supplies.
- Participated in training sessions on food handling best practices, demonstrating commitment to continual learning.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
Professional Pet Sitter
Right-At-Home Pet Sitting
11.2014 - Current
- Managed daily pet care routines, ensuring safety and comfort for various animals.
- Communicated effectively with pet owners to provide updates and address concerns.
- Established long-term relationships with clients, increasing repeat business through excellent service.
- Enhanced client satisfaction by providing personalized and attentive care to their pets.
- Facilitated socialization among various animals through supervised play sessions in accordance with individual temperament assessments.
- Improved the well-being of pets by consistently maintaining a clean and healthy environment.
- Maintained detailed records of each pet''s needs, preferences, and behaviors for future reference.
- Assisted in training puppies and young dogs on basic commands using positive reinforcement techniques.
- Ensured pet safety by adhering to strict guidelines for exercise, feeding, and medication administration.
- Handled emergency situations calmly and professionally while coordinating appropriate veterinary care when necessary.
- Increased the physical fitness of dogs through regular walks, runs, or trips to dog parks based on breed-specific requirements.
- Conducted initial consultations with potential clients to assess their specific needs and preferences.
- Managed schedules efficiently, accommodating last-minute requests and emergencies as needed.
- Developed strong relationships with clients, leading to numerous referrals and repeat business.
- Administered medications as instructed by pet owners or veterinarians, monitoring pets for any adverse effects or reactions.
- Enhanced overall client experience by offering additional services such as house sitting, plant care, and mail collection during pet sitting assignments.
- Offered overnight stays at clients'' homes for extended periods when required, ensuring continuity of care for pets.
- Cleaned out and scooped litter trays and food and water bowls to provide clean environment for pets.
- Monitored animals for behavioral problems and signs of health issues.
File Clerk
Claremont Hyundai
04.2018 - 08.2018
- Organized and maintained filing systems to ensure efficient document retrieval.
- Processed incoming documents, verifying accuracy and compliance with company standards.
- Reviewed applications for completeness, enhancing operational efficiency significantly.
- Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
- Communicated with customers to resolve common title issues.
- Coordinated efforts between sales staff, finance managers, and DMV offices to provide clients with prompt service regarding their vehicle titles.
- Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Processed customer invoices and payments, ensuring timely updates to accounts receivable records.
- Reconciled discrepancies between billing statements and payments received, enhancing accuracy in financial reporting.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Submitted cash and check deposits and generated cash receipts to record money received.
Sales Associate
The Green Gypsy
05.2015 - 06.2016
- Enhanced customer satisfaction through personalized service and product recommendations.
- Managed inventory levels, ensuring accurate stock availability and minimizing discrepancies.
- Trained new sales associates on product knowledge and customer engagement techniques.
- Implemented effective visual merchandising strategies to optimize product displays and drive sales.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
High School Diploma -
Hesperia High School
HesperiaCertificate - Computer Systems Technology
UEI College
Ontario, CA05-2016
Skills
- Quick learner
- Positive attitude
- Multitasking
- Customer service
- Strong work ethic
- Strong communication skills
- Attention to detail
- Team oriented
- Flexible schedule
- Time management
- Problem-solving skills
- Excellent people skills
Timeline
Food Service Worker
Oro Grande School District
11.2018 - Current
File Clerk
Claremont Hyundai
04.2018 - 08.2018
Sales Associate
The Green Gypsy
05.2015 - 06.2016
Professional Pet Sitter
Right-At-Home Pet Sitting
11.2014 - Current
High School Diploma -
Hesperia High School
Certificate - Computer Systems Technology
UEI College