Ms. Schree Richardson
Douglasville,GA
Summary
Dynamic leader and visionary with a proven track record at Thrive Healthcare, utilizing critical thinking and interpersonal communication to enhance patient care and team efficiency. Demonstrated expertise in Microsoft Office and coaching techniques, driving operations management while fostering a growth mindset. Achievements include a 20% increase in team productivity, reflecting a commitment to excellence in healthcare services. Career aspirations include continued advancement in operational leadership to further improve healthcare delivery.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Faithful's Ontime Styles
Owner Operations
Douglasville, GA
08.2020 - Current
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Performed chemical treatments such as perms and relaxers.
- Cultivated strong value-added relationships with customers by delivering accurate service and product knowledge to drive earnings.
- Recommended hair styles to compliment clients' facial features and coloring.
- Used thinning shears to remove bulk from the hair or create layers.
- Upsold additional services when appropriate to increase sales volume.
- Customized styles, services and products to suit client needs and maintain customer satisfaction.
- Used curlers, rollers and curling irons to press and curl hair.
- Developed new styles and techniques.
- Followed updated techniques to color and treat hair and produce consistent results.
- Demonstrated knowledge of health and safety regulations in the workplace.
- Followed trends in hairstyling techniques to increase customer satisfaction and attract new demographics.
- Supervised front-end of salon, booked appointments, inventoried sales area and coordinated employee schedules to maximize operations.
- Cut, trimmed and shaped hair or hairpieces using clippers and scissors.
- Colored, cut and installed extensions according to style photos and client specifications.
- Set up workstation and treatment room with products, equipment, and supplies to facilitate services .
- Applied water or setting, straightening or waving solutions to hair.
- Recommended products to clients based on their individual needs.
- Kept work stations clean and sanitized scissors, combs and other styling tools.
- Shampooed, conditioned, cut, colored and styled hair according to client's instructions.
- Massaged and treated scalp using hands, fingers or vibrating equipment.
Personal Care Assistant
SYNERGY Homecare
Alpharetta, GA
01.2022 - 12.2024
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Assisted clients with activities of daily living such as bathing, dressing, grooming and toileting.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Contributed to case reviews of client status and progress.
- Performed housekeeping duties including laundry, vacuuming, dusting, mopping floors and changing bed linens.
- Contacted medical providers on behalf of clients to follow up on appointments.
- Provided ongoing compassionate patient care for each client.
Personal Care Assistant
Georgian Lakeside Resort
Roswell, GA
10.2019 - 06.2024
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Assisted clients with activities of daily living such as bathing, dressing, grooming and toileting.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Contributed to case reviews of client status and progress.
- Instructed family members on how to provide bedside care.
- Contacted medical providers on behalf of clients to follow up on appointments.
- Provided ongoing compassionate patient care for each client.
Head Cashier Supervisor
Home Depot
Atlanta, GA
03.2020 - 07.2022
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Delegated work to staff, setting priorities and goals.
- Coordinated promotional events such as special sales or discounts.
- Maintained accurate records of inventory levels, stock transfers, returns, exchanges, and other transactions.
- Created weekly schedules for staff coverage based on peak business hours.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Developed training plans for new cashiers; provided on-the-job training and coaching to improve performance.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Initiated and managed daily cashier operations, including opening and closing procedures.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
Certified Nursing Assistant
Thrive Healthcare
Kennesaw, GA
01.2020 - 07.2022
- Assisted with admission procedures such as gathering personal data from the patient's chart.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Answered call lights promptly and responded to patient needs accordingly.
- Supplied, collected and emptied patient bedpans on frequent basis.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Planned and served meals and snacks to patients according to prescribed diets.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Documented activities and recorded information in EMR system.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Responded quickly to emergency situations involving sudden illness or injury.
General Laborer
Perdue Foods
Perry, GA
06.2017 - 10.2019
- Inspected tools and equipment for proper functioning prior to use.
- Operated pallet jacks and forklifts to load and unload supplies and materials.
- Demonstrated best safety practices working at heights and lifting various objects.
- Loaded and unloaded daily material shipments, keeping products organized and secure to prevent damage and optimize handling.
- Gained independent working skills and guided and mentored less experienced team members.
- Completed variety of physical labor tasks.
- Cleaned tools, equipment, and work areas in order to maintain a safe and organized workspace.
Housekeeping Supervisor
Coliseum Northside Hospital
Macon, GA
06.2015 - 10.2017
- Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
- Assisted with the recruitment process for new housekeepers, including interviewing potential candidates and conducting background checks.
- Scheduled employees' shifts according to occupancy levels at the hotel.
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
- Created and implemented daily cleaning schedules for staff members.
- Performed periodic deep cleaning tasks in order to maintain high hygiene standards.
- Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
- Implemented cost-saving measures to reduce operational costs without compromising quality standards.
- Established effective communication between team members in order to foster a positive work environment.
- Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.
- Inspected guest rooms and public areas to ensure they met established cleanliness standards.
- Resolved conflicts among staff members efficiently while maintaining professionalism at all times.
- Enforced rules and regulations set forth by management regarding health, safety and security policies.
- Stocked room attendant carts with supplies to keep carts organized and clean.
- Verified each completed room against standard plans to maintain consistency.
- Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Assessed daily workloads, scheduled, and planned daily assignments and oversaw numerous projects.
- Managed team of employees, daily progress reports and overall project planning.
- Communicated with maintenance team on damages to repair.
Shift Leader
Hardees Restaurant
Americus, GA
01.2006 - 11.2007
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Fostered a team-oriented environment to increase morale and productivity.
- Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
- Maintained positive working relationship with fellow staff and management.
- Coached team members to increase productivity and reduce workplace accidents.
- Assisted general manager with operations game plan and company initiatives implementation.
- Adhered to all health code regulations while preparing food items for customers.
- Collaborated with management to set performance goals and evaluate progress.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Supervised team of XX during daily shifts, ensuring efficient operation and customer satisfaction.
- Evaluated needs of departments and delegated tasks to optimize overall production.
Shift Assistant
McDonald's Restaurant
Americus, GA
11.2005 - 01.2006
- Maintained cleanliness of work area by sweeping floors, dusting surfaces.
- Observed and monitored utilization of equipment.
- Identified needs of customers promptly and efficiently.
- Performed cashier duties, such as handling money, processing payments, and balancing registers.
Education
Associate of Science - Nursing
West Georgia Technical College
Douglasville03-2026
High School Diploma -
Penn Foster Career School
Scranton, PA12-2024
Skills
- Critical thinking
- Friendly, positive attitude
- Organizational skills
- Interpersonal communication
- Microsoft office
- Data management
- Visionary leadership
- Coaching techniques
- Growth mindset
- Executive presence
- Authenticity
- Operations management
- Coaching and mentoring
- Business analysis
- Self-awareness
- Strategic thinking
- Accountability
- Influencing skills
- Customer service
- Attention to detail
- Clerical support
- Conflict resolution
- Networking
- Team building
- Time management
- Calm under pressure
- PPE compliance
- Cultural awareness
- Written communication
- Multitasking Abilities
- Teamwork and collaboration
- Good Telephone Etiquette
- Organization and time management
- Leadership
- Planning
- MS office
Affiliations
- Coaching
- Mentoring
- Leadership
- Reading my Bible
- Bingo
- Attending school
- Hairstylist
- Exercising
- Counsel
- Teacher
- Currently enrolled in my school earning my Associates Degree as a RN
Languages
English
Full Professional
Spanish
Elementary
Accomplishments
- Graduated 2024
- Opened my brick and mortar location 2024
- Joined my permanent ministry family church in 2021, the Ministry of New Life
- I opened my business 2020
- Got baptized 2020
Certification
- Personal Care Assistant Certification
- Certified Nursing Assistant
- BLS certified
- First Aid
- CPR Certified
References
References available upon request.
Timeline
Personal Care Assistant
SYNERGY Homecare
01.2022 - 12.2024
Faithful's Ontime Styles
Owner Operations
08.2020 - Current
Head Cashier Supervisor
Home Depot
03.2020 - 07.2022
Certified Nursing Assistant
Thrive Healthcare
01.2020 - 07.2022
Personal Care Assistant
Georgian Lakeside Resort
10.2019 - 06.2024
General Laborer
Perdue Foods
06.2017 - 10.2019
Housekeeping Supervisor
Coliseum Northside Hospital
06.2015 - 10.2017
Shift Leader
Hardees Restaurant
01.2006 - 11.2007
Shift Assistant
McDonald's Restaurant
11.2005 - 01.2006
Associate of Science - Nursing
West Georgia Technical College
High School Diploma -
Penn Foster Career School
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