Mst Raihana
Port Richey,FL
Summary
Dynamic Phone Store Manager and Service Technician at Phone Fix Gallery, adept at enhancing customer satisfaction through effective complaint resolution and exceptional service. Proven expertise in inventory control and cash management, coupled with strong data analysis skills using SQL for informed financial decision-making. Recognized for maintaining a clean, safe environment while driving operational efficiency.
Overview
7
7
years of professional experience
Work History
Phone Store Manager & Service Technician
Phone Fix Gallery
Port Richey, Florida
08.2018 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Performed phone repairs on various devices, including screen replacements, charging port issues, , and hardware diagnostics to ensure optimal device performance.
Education
BBA - Accounting
Nawabganj Government College
Bangladesh01-2014
Skills
- SQL Database Management: Data Extraction, Database Queries, Data Analysis for financial decision-making
- Data Modeling: ERWin, Toad Data Modeler for financial databases
- Microsoft Office: Advanced Excel, Word, PowerPoint for reports and presentations
Coursework in Database : Azure SQL & SQL DBA with BI ( BUsiness Intelligence
Data Management & Analysis:
Technology & Tools:
- Data Analysis Tools: Experience with SQL Server for extracting and analyzing financial data
- Customer service
- Multitasking and organization
- Cash management
- Inventory control
Languages
Hindi
Native or Bilingual
Bengali
Native or Bilingual
Urdu
Full Professional
English
Full Professional
Timeline
Phone Store Manager & Service Technician
Phone Fix Gallery
08.2018 - Current
BBA - Accounting
Nawabganj Government College
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