Davonna Tanner
Alexandria
Summary
Professional advisor with strong focus on achieving results and fostering team collaboration. Skilled in strategic planning, problem-solving, and client relationship management. Known for adaptability and reliability in dynamic environments. Prepared to deliver impactful solutions and drive success in any advisory role.
Overview
17
17
years of professional experience
Work History
Sr. CFR/ Plan Advisor
UMR
06.2023 - Current
- Interacts with customers to handle complaints, review and research healthcare claims from members and providers while navigating multiple computer systems
- Handled an average of 30 customer inquiries daily, resolving 90% of cases on the first contact while adhering to company policies and procedures.
- Assisted members with benefits, claims, and billing issues, ensuring accurate and timely resolutions.
- Demonstrated knowledge of healthcare plans to provide personalized support. Maintained HIPAA compliance by safeguarding sensitive member information during all interactions.
- Consistently met or exceeded key performance metrics, including customer satisfaction (CSQ) scores and average handle time (AHT).
- REMOTE
Lead Disease Intervention Specialist III
Louisiana Department of Health
02.2020 - 10.2022
- Conducted face to face and over the phone interviews pertaining to individuals with sexually transmitted diseases to attain information on partners in an attempt to prevent and/or treat the spread of infectious diseases.
- Conduct contact tracing for individuals diagnosed with a communicable disease.
- Educate the public about disease prevention and control measures
- Collect and analyze data on diseases to prepare reports
- Collaborate with other healthcare professionals to develop and implement infection control protocol with HIPPA related to prevention and control.
- Participate in disaster preparedness planning and serve on committees /task forces to advocate for policies to promote prevention and control.
Veterans Service Consultant
Sutherland Global
05.2012 - 07.2015
- Worked primarily with medical facilities such as clinics and doctors' private practices to perform scheduling functions for veteran patients including appointments, cancellations and rescheduling.
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
- Answered incoming calls daily while researching local physicians in the customer's area to assist with fulfilling appointment times.
Mental Health Technician
Alexandria Wellness Center
04.2008 - 12.2011
- Transported patients from their homes to the facility to attend group counseling sessions.
- Provided excellent service to patients through personable communication.
- Distributed monthly patient satisfaction surveys.
- Scheduled and charted inpatient and outpatient appointments daily.
Education
Bachelor of Science - Psychology
Upper Iowa University
Alexandria, LA01.2019
Bachelor of Science - Human Services
Upper Iowa University
Alexandria, Louisiana01.2019
Certificate - Pharmacy Technician
Professional Careers Institute, Inc.
Houston, TX01.2011
Skills
- Possess excellent and interpersonal communication
- Effectively working individually or part of a team
- Passion for building rapport with clients
- Possess a genuine desire to help others
- Strategic planning
- Training and mentoring
- Multitasking Abilities
- Attention to detail
- Critical thinking
- Time management
Timeline
Sr. CFR/ Plan Advisor
UMR
06.2023 - Current
Lead Disease Intervention Specialist III
Louisiana Department of Health
02.2020 - 10.2022
Veterans Service Consultant
Sutherland Global
05.2012 - 07.2015
Mental Health Technician
Alexandria Wellness Center
04.2008 - 12.2011
Bachelor of Science - Human Services
Upper Iowa University
Certificate - Pharmacy Technician
Professional Careers Institute, Inc.
Bachelor of Science - Psychology
Upper Iowa University
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