MST Shefa Khanam
Jamaica,NY
Summary
Dedicated professional with experience at USPS, excelling in customer service and package handling. Proven ability to enhance client satisfaction through effective communication and problem-solving. Skilled in cash handling and food safety, with a strong commitment to maintaining high standards and fostering teamwork in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Home Health Aide
Mark's Home Care
05.2021 - Current
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Crew Team Member
Tacobell
03.2021 - Current
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
Crew Team Member
Dunkin Donuts
02.2022 - 08.2022
- Prepared and served coffee, beverages, and food items while maintaining quality standards.
- Provided fast and friendly customer service in a high-volume environment.
- Maintained cleanliness and followed food safety and sanitation guidelines.
- Handled cash transactions, processed payments, and balanced the register accurately.
Postal Service Clerk
USPS
08.2021 - 02.2022
- Streamlined package handling processes for improved delivery times and reduced damage incidents.
- Resolved customer concerns swiftly, promoting positive experiences and building lasting relationships with patrons.
- Contributed to increased customer retention rates through personalized interactions showcasing commitment to quality service.
- Assisted in training new team members to uphold high standards of service and efficiency within the postal office.
Education
Associate of Science - Biology
Zakigonj Goverment College
Sylhet, Bangladesh12-1995
Skills
- Customer Service & Communication
- Postal & Package Handling
- Food Preparation & Safety
- Cash Handling & POS Systems
- Patient Care & Assistance
- Time Management & Multitasking
Languages
English
Limited Working
Bengali
Native or Bilingual
Timeline
Crew Team Member
Dunkin Donuts
02.2022 - 08.2022
Postal Service Clerk
USPS
08.2021 - 02.2022
Home Health Aide
Mark's Home Care
05.2021 - Current
Crew Team Member
Tacobell
03.2021 - Current
Associate of Science - Biology
Zakigonj Goverment College
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