Open To Work
MARTINA TAYLOR
Office Managment
Norfolk,VA
Work Preference
Summary
United States Navy Veteran with 14 years of extensive experience in supply, logistics, quality control, customer service, and warehousing support, consistently demonstrating a strong work ethic and adaptability. Expertise in customer service facilitated a seamless transition into office management, resulting in a promotion within the healthcare sector's HR department. Recognized for exceptional organizational skills and effective decision-making abilities, complemented by outstanding interpersonal skills that enhance team collaboration and client relations. Committed to applying discipline and strategic thinking to drive operational excellence and support organizational goals.
Overview
32
32
years of professional experience
Work History
Human Resources Manager/Business Office Manager
Karolwood Gardens Assisted Living Facility
06.2023 - Current
- Coordinated office operations, ensuring seamless communication among departments.
- Led development and implementation of HR policies aligning with organizational goals.
- Facilitated employee training programs, improving workforce skills and compliance with industry standards.
- Trained and mentored junior staff on office protocols and best practices.
- Developed correspondence letters, memos, and emails.
- Improved interdepartmental communication by establishing clear lines of contact and collaboration protocols.
- Maintained a clean, organized workspace to foster productivity among team members.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Managed financial transactions, including invoicing, expense tracking, and payroll processing for timely payments.
- Developed training materials for staff members which improved overall knowledge base within the organization.
- Facilitated the onboarding process for new employees by organizing orientation sessions and providing necessary resources.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Enhanced customer satisfaction by responding promptly to inquiries and resolving issues professionally.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Monitored front areas so that questions could be promptly addressed.
Package Handler (Seasonal)
United Parcel Service UPS
11.2022 - 11.2022
- Operated material handling equipment to efficiently transport packages within facility.
- Collaborated with team members to optimize workflow processes and reduce delays.
- Maintained safety protocols during package handling to minimize workplace incidents.
- Sorted and organized packages by destination, ensuring timely delivery schedules.
Package Handler
Amazon Warehouse
09.2022 - 10.2022
- Responsible for putting merchandise in appropriate packaging for shipping
Member Services Associate
BJ's Wholesale Club
04.2015 - 08.2022
- - Responsible for greeting members and answering any questions they may have
- - Responsible for refunding damaged and defective merchandise
- - Perform weekly inventory spot checks on over 2,000 pieces of merchandise
- - Help maintain 100% inventory accuracy
- Perform daily/weekly gas station inspections
- Provide efficient and effective customer service
Backroom Team Member; Pricing Team Lead
Target
02.2008 - 05.2012
- -Maintained inventory of the backroom
- -Palletized freight for loading
- -Insured proper documentation of freight shipped and received
- -Responsible for the scheduling and supervision of the pricing team
- -Responsible for the accurate pricing and placement of clearance, overstock and out of date items
- -Properly execute and assist in setting planograms for new and transitioning products
- -Provide efficient and effective customer service to Target guests
Aviation Storekeeper
United States Navy
11.1993 - 11.2007
- Oversaw inventory management procedures to ensure accurate stock levels and timely replenishment.
- Trained junior personnel on inventory systems and equipment operation, fostering skill development and teamwork.
- Improved inventory accuracy by conducting regular audits and implementing efficient tracking systems.
- Processed returns promptly; identified root causes of discrepancies between received goods and ordered items, facilitating corrective action where necessary.
- Responsible for flight line delivery of emergency aircraft repairable parts to various aviation divisions during deployment and shore duty
- Managed inventory effectively by maintaining optimal stock levels and timely replenishment of critical items.
- Participated in regular safety assessments; implemented recommendations to improve overall warehouse safety conditions.
- Applied effective and efficient customer service skills for all aircraft maintenance departments.
- Consistently met deadlines for order fulfillment while maintaining high standards of quality control in all transactions.
- Coordinated seamless communication between maintenance teams, vendors, and management to ensure smooth operations within the department.
- Safeguarded sensitive aviation equipment from damage during storage or transportation with careful packing techniques and adherence to proper protocols.
- Expedited shipment processing times with precise labeling and packaging of aviation materials.
Education
Certification - Medical Assistant
Everest College
Chesapeake, VA08.2012
College - Criminal Justice
South University
Virginia Beach, VASkills
- Experienced with Microsoft Office suite applications
- Proficient in typing at 35-40 wpm
- Experienced with material handling machinery
- Logistics management
- Customer relations
- Inventory management
- Experience in vital signs assessment
- Data entry
- Forklift experience
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Other Information
- Willing to relocate: Anywhere
- Authorized to work in the US for any employer
Timeline
Human Resources Manager/Business Office Manager
Karolwood Gardens Assisted Living Facility
06.2023 - Current
Package Handler (Seasonal)
United Parcel Service UPS
11.2022 - 11.2022
Package Handler
Amazon Warehouse
09.2022 - 10.2022
Member Services Associate
BJ's Wholesale Club
04.2015 - 08.2022
Backroom Team Member; Pricing Team Lead
Target
02.2008 - 05.2012
Aviation Storekeeper
United States Navy
11.1993 - 11.2007
College - Criminal Justice
South University
Certification - Medical Assistant
Everest College