M. Tamara Mosquera
Las Vegas,NV
Summary
Dynamic Service Support Specialist with a strong work ethic and excellent communication skills, adept at enhancing operational efficiency at Porsche Henderson. Proven track record in project management and customer service, successfully implementing streamlined processes and fostering team collaboration to achieve project goals. Skilled in data entry and service scheduling, ensuring high-quality service delivery.
Overview
11
11
years of professional experience
Work History
Service Support Specialist
Porsche Henderson
08.2019 - Current
- Served as a key liaison between customers and internal teams, facilitating clear communication for successful problemsolving.
- Participated in continuous improvement initiatives aimed at refining internal processes for better overall service delivery.
- Acted as first point of contact and set appointments for prospective clients.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Coordinated with various teams to ensure timely vehicle allocation, improving overall operational efficiency.
- Enhanced vehicle maintenance efficiency by implementing a streamlined coordination system.
Tax Project Manager
Ernst & Young
03.2017 - 05.2019
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Monitored project performance to identify areas of improvement and make adjustments.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Provided detailed project status updates to stakeholders and executive management.
- Met project deadlines without sacrificing build quality or workplace safety.
Cashier
New York New York Casino
12.2014 - 03.2017
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Mastered menu knowledge to provide accurate information and helpful suggestions to guests.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Collected and verified telephone numbers, addresses, and proper spelling of names.
- Managed multi-line phone system, expertly navigating between calls while maintaining a friendly demeanor.
Education
Bachelor of Arts - Psychology
Colorado Christian University
Denver, CO08-2019
High School Diploma -
Valley High School
Las Vegas06-2013
Skills
- Strong work ethic
- Customer service
- Computer skills
- Excellent communication
- Attention to detail
- Multitasking and organization
- Warranty claims process management
- Data entry
- Team collaboration
- Documentation and reporting
- Service scheduling
- Records management
- Service recommendations
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Service Support Specialist
Porsche Henderson
08.2019 - Current
Tax Project Manager
Ernst & Young
03.2017 - 05.2019
Cashier
New York New York Casino
12.2014 - 03.2017
Bachelor of Arts - Psychology
Colorado Christian University
High School Diploma -
Valley High School