M Theresa Filliben

Took time off for health reasons. Seeking part time opportunities and/or contract work in and around the Vail AZ community.

• Handled day-to-day happenings of property management real estate office to consistently grow client base and increase revenue.
• Kept accurate records of all resident and tenant correspondence.
• Validated rental eligibility by using cloud based verification process.
• Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs.
• Compiled maintenance and repair requests for submission to Owners and reached out to local contractors for bid proposals.
• Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
• Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
• Administered operations to handle needs of tenants across 200+ property units.
• Handled tenant complaints promptly and appropriately, calling in repair people and other support services.
• Resolved conflicts between tenants regarding noise, encroachments and parking.
• Processed Tenant support requests, ie: Section 8, State of AZ and Pima County Rental Assistance programs.
• Respond to all Social Services requests on behalf of Owners and Tenants.
• Appfolio, Excel, Word, Powerpoint, Adobe, Dotloop, Zipforms, KW Command

• Conducted seminars and training sessions for sales agents to improve sales techniques.
• Prepared documents such as representation contracts, purchase agreements, closing statements, deeds and leases.
• Conferred with escrow companies, lenders, home inspectors, pest control operators and other maintenance and repair vendors to ensure terms and conditions of purchase agreements are met on-time.
• Arranged and interpreted title searches to determine whether clients have clear property titles, work with title officers to resolve issues.
• Developed networks of attorneys, mortgage lenders, surveyors, and contractor to whom clients may be referred.
• Inspected condition of premises and arranged for necessary maintenance or repairs.
• Advised clients on market conditions, prices, mortgages, legal requirements and related issues.
• Answered client questions regarding construction work, financing, maintenance, repairs and appraisals.
• Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
• Member of leadership team reporting to the Team Leader.

• Represented buyers and sellers of developed or undeveloped properties.
• Communicated with clients to understand their property needs and preferences.
• Negotiated, facilitated and managed real estate transactions, all aspects of sales to finalize purchases and exceed customer expectations.
• Worked closely with lenders and investors (ie: FannieMae, FreddieMac, FHA, VA, Mortgage insurance companies, Homeowners associations and loan servicers to successfully process pre-foreclosure or short sales
• Marketing and prospecting for business via database management, CRM, internet, email, postcards and letters.
• Used TARMLS and other Realtor databases to find properties for clients
• Member of Agent Council for three years.

• Coordinated appointments to show marketed properties.
• Communicated with clients to understand their property needs and preferences.
• Negotiated, facilitated and managed real estate transactions.
• Marketed and sold property for clients by hosting open houses, broker tours, advertising online and in print.
• Accompanied buyers and sellers to their home inspections and appraisals.
• Continually stayed up-to-date on mortgage rates and related real estate news.