Megan Thompson
Retail Management
Danville,Ky
Summary
Retail management with over a decade of extensive experience in customer service and office management, excelling in conflict resolution and process improvement. Demonstrates strong adaptability and multitasking skills, effectively engaging with customer and improving operational efficiency. Committed to fostering team collaboration and enhancing administrative processes in a healthcare, clinical, and clerical setting.
Overview
11
11
years of professional experience
Work History
PBX Operator
Ephraim McDowell Health
02.2025 - 07.2025
- Operated PBX systems to manage incoming and outgoing calls efficiently.
- Maintained accurate call logs and records for operational efficiency.
- Maintained a high level of professionalism while assisting callers in various situations, including emergencies and complaints.
- Enhanced communication between departments by promptly transferring calls and providing accurate information.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Handled sensitive information discreetly when dealing with confidential calls or messages within the organization.
- Operated switchboard, beepers, voice paging system, computer and printer.
- Operated the maintenance computer for emergency alarms.
Shift Supervisor
CVS Health
04.2021 - 05.2024
- Provided exceptional customer service, resolving complex issues with empathy and genuine understanding.
- Calculated and recorded daily deposit information from current day sales and concluded end-of-day financial and retail store tasks.
- Merchandising the store according to corporate compliance and customer accommodation.
- Office management, file and generalized office organization, and general office knowledge, including equipment.
- Implemented inventory management strategies, improving stock accuracy and reducing discrepancies.
- Coordinated visual merchandising efforts to enhance store presentation and drive customer engagement.
- Coordinated with vendors for timely delivery of merchandise orders while maintaining strong working relationships for future business dealings.
Associate
CVS Health
09.2014 - 07.2020
- Executed new strategies for customer engagement, resulting in increased customer loyalty.
- Utilized digital tools to streamline processes and enhance operational efficiency.
- Cashiering and money tendering while providing exceptional customer service.
- Knowledgeable about ongoing sales and promotions as well as the layout and location of store and all of its consumer products.
- Ensured a neat, organized, and clean work environment, maintaining customer satisfaction and health regulation cleanliness standards throughout the store and pharmacy department.
Education
Associate of Applied Science - Medical Information Technology
Bluegrass Community and Technical College
Lexington, KYHigh school diploma - General education
Danville High School
05.2013
Skills
- Conflict Resolution
- Team Collaboration
- Process improvement
- Problem solving and strategic thinking
- Office management
- Adaptability
- Excellent verbal communication skills
- Customer-oriented
- Inventory control and record keeping
- Operations management
- Document management
- Customer service management
Accomplishments
- Fluent, with an extensive understanding of Microsoft Applications such as Excel, Powerpoint, Word, Teams, Outlook, Access, and other related systems.
Timeline
PBX Operator
Ephraim McDowell Health
02.2025 - 07.2025
Shift Supervisor
CVS Health
04.2021 - 05.2024
Associate
CVS Health
09.2014 - 07.2020
High school diploma - General education
Danville High School
Associate of Applied Science - Medical Information Technology
Bluegrass Community and Technical College