M'TIA TENCH
Hutchins,TX
Summary
Talented professional team player with a background of customer service and great work ethic. Seeking an opportunity to utilize excellent skills while allowing opportunity for professional and personal growth.
Overview
4
4
years of professional experience
Work History
School Bus Monitor
Mesquite ISD
09.2023 - Current
- Enhance students safety by efficiently monitoring and addressing any behavioral issues during bus rides.
- Assist in maintaining orderly and safe environment for students while traveling to and from school.
- Ensures timely pick-up and drop-off of 10-15 students by effectively communicating with bus driver regarding route changes or adjustments.
- Maintains accurate records of student attendance, reporting any discrepancies to school administrators promptly.
- Implemented emergency procedures when necessary, prioritizing student safety at all times.
- Managed conflicts effectively among students, resolving disputes promptly and fairly while reinforcing appropriate behavior standards on bus.
Internship
Globe Spectrum
06.2022 - 08.2022
- Learned to work with children
- Streamlined office processes for improved efficiency and time management through regular organization and filing.
- Enhanced intern productivity by assisting with project coordination and providing ongoing support.
- Supported 2-3 staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Learned how to be more sociable
- Received Fair Park Internship Program scholarship
Team Member
Shake Shack
08.2021 - 03.2022
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Assisted in maintaining clean and organized dining area, contributing to positive guest experience.
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
- Addressed customer concerns promptly and professionally, leading to higher levels of customer satisfaction.
- Utilized strong communication skills when interacting with guests, coworkers, and management to create welcoming atmosphere for all parties involved.
- Worked under 3 supervisors
Cashier Team Member
Whataburger
04.2021 - 07.2021
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved 10-15 customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Retail Cashier
Hawaiian Falls
07.2020 - 08.2020
- Enhanced customer satisfaction by providing efficient and accurate cash-handling services.
- Streamlined checkout process for faster transactions, resulting in shorter wait times for customers.
- Maintained clean and organized workspace, promoting positive shopping experience for customers.
- Worked 10 hours shift
Education
Bachelor of Science - Business
University of North Texas At Dallas
Dallas, TX05.2025
Associate of Arts - Business
Eastfield College(Dallas College)
Mesquite, TX05.2023
High School Diploma -
Lincoln High School And Humanities/Communications Magnet
Dallas, Texas05.2023
Skills
- Fast learner
- Works well independently
- Strong interpersonal skills
- Excellent work ethic
- Customer Service
- Actively listening
- Works well with others
- Verbal Communication
- Strong Work Ethic
- De-Escalation Techniques
- Microsoft PowerPoint, Excel, and Word
- Data Entry
Timeline
School Bus Monitor
Mesquite ISD
09.2023 - Current
Internship
Globe Spectrum
06.2022 - 08.2022
Team Member
Shake Shack
08.2021 - 03.2022
Cashier Team Member
Whataburger
04.2021 - 07.2021
Retail Cashier
Hawaiian Falls
07.2020 - 08.2020
Bachelor of Science - Business
University of North Texas At Dallas
Associate of Arts - Business
Eastfield College(Dallas College)
High School Diploma -
Lincoln High School And Humanities/Communications Magnet