Megan Tischler
Brooklyn Park,MN
Summary
Senior project and program manager with extensive experience leading technology operations, production change management, and incident response across complex technical environments. Known for translating strategy into executable plans, improving operational rigor, and aligning cross-functional teams to shared goals. Recognized for fostering strong team culture through mentorship, collaboration, and knowledge sharing while delivering reliable, high-impact technology programs.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Senior Project Manager, Cybersecurity
SPS Commerce
Minneapolis, MN
09.2023 - 11.2025
- Led prioritization of daily operational work and quarterly initiatives for the Cybersecurity Operations and Engineering team, aligning execution to departmental goals and enterprise technology planning.
- Coordinated the vulnerability management program in partnership with Security Engineering and external teams, maintaining 14-day MTTR for critical and 30-day MTTR for high-severity vulnerability remediation.
- Planned, organized, and facilitated a large-scale security tabletop incident simulation involving 60+ participants across 30 teams. Surveyed participants for feedback to deliver the after-action report to leadership.
- Designed and implemented Jira workflows to manage incident response, security consult intake, ongoing tool maintenance, and project delivery work, improving visibility and throughput across security operations.
- Transitioned Security Operations and Engineering teams to Agile Scrum delivery, executing work in two-week sprints aligned with SAFe planning using Jira and Jira Align.
- Established standardized technical SOP documentation in Confluence, ensuring content was consistent, readable, and searchable for global Security Operations Center (SOC) teams.
- Improved collaboration with global SOC teams by establishing a regular meeting cadence and holding teams accountable for engagement and follow-through.
- Served as a trusted coordinator and influencer across teams, leveraging deep institutional knowledge to drive alignment, transparency, and accountability on complex initiatives.
Senior Continuous Improvement Manager
SPS Commerce
Minneapolis, MN
10.2018 - 09.2023
- Owned and evolved critical technology operational processes, including Technology Change and Incident Management, from design through implementation, adoption, and ongoing measurement, maintaining a 98% change success rate across production environments.
- Defined, implemented, and documented an automated change approval workflow aligned with security guidelines, integrating Azure DevOps deployment pipelines with the established Jira-based change workflow.
- Established eligibility guidelines and required validation checks for auto-approved services, partnering with the Developer Productivity team to enable teams to deploy faster and more frequently while maintaining security and operational controls.
- Led and coordinated incident retrospectives, driving accountability, root cause analysis, and actionable improvements across technical and operational teams.
- Developed and delivered data analysis and reporting for ad hoc and recurring needs, providing stakeholders visibility into service reliability, performance, agility, and cost effectiveness.
- Influenced and drove change across multiple layers of the organization, aligning teams and leaders around continuous improvement initiatives.
Change Manager
SPS Commerce
Minneapolis, MN
08.2014 - 10.2018
- Defined, implemented, and documented the Technology Change Management process for production environments, designing and configuring Jira workflows to support structured change intake, risk and impact assessments, approvals, and audit-ready documentation.
- Defined, implemented, and documented a high-impact change workflow requiring outage notifications and coordinated communication to external customers and internal teams, partnering closely with Customer Success to manage production maintenance impacts.
- Delivered training and ongoing support to technology teams on production change management procedures and workflows, ensuring consistent adoption, compliance, and audit readiness.
- Managed planning, scheduling, communication, and training for an annual enterprise production change freeze, coordinating across Technology and Customer Success teams.
Technical Project Manager
SPS Commerce
Minneapolis, MN
08.2011 - 08.2014
- Scoped, designed, and managed execution of multiple technical projects within Production Support and Datacenter Engineering teams.
- Delivered project status, risks, and timelines to executive and senior leadership stakeholders.
- Coordinated production maintenance by developing run books, scheduling service outages, and leading teams through successful execution.
- Partnered with engineering and operations teams to ensure production changes were planned, communicated, and executed with minimal customer impact.
Consultant, File Integration
Consultant, File Integration
Minneapolis, MN
03.2010 - 08.2011
- Supported 30+ customer onboarding implementations by testing complex integrations involving XML-to-EDI mappings within a SaaS-based EDI outsourcing platform.
- Identified and defined quality metrics, improving visibility into delivery performance.
- Communicated directly with external customers to complete integration projects and ensure successful implementations.
Quality Assurance Team Lead
Digital River
Eden Prairie, MN
01.2008 - 03.2010
- Led a software quality testing team supporting an enterprise e-commerce SaaS platform, gaining hands-on experience managing people through performance reviews and promotion recommendations.
- Participated across the full SDLC, including requirements analysis, design review, test planning, execution, and release validation, building a strong foundation in how products are designed, developed, tested, and deployed to production.
- Planned and facilitated end-to-end testing for monthly production releases and complex client implementations, ensuring platform stability and integration readiness.
Education
Bachelor's - Management Information Systems
Minnesota State University
Mankato, MN05.2005
Skills
- Technology operations management
- Workflow and process optimization
- Operational process analysis
- Metrics definition and performance measurement
- Process documentation and SOP development
- Agile delivery (Scrum) and SAFe planning
- Jira administration and workflow configuration (Jira, Confluence, Jira Align)
- Microsoft Office (Word, Excel, PowerPoint, Outlook)
Certification
- Certificate of Excellence in Leadership 01/2024 Carlson Executive Education, University of Minnesota
- Certified Incident Responder 01/2020 PagerDuty
Leadership and engagement
- Women in Technology (SPS Commerce): Founding member of the Women in Tech program; contributed as a Steering Committee member supporting outreach and engagement initiatives.
- Mentorship & Early Career Development: Mentor to high school and college students pursuing technology careers, including participation in internal and external programs such as Aspirations in Computing and Girl Scouts.
- Professional Development & Public Speaking: Engaged member of Toastmasters for 7+ years, including service in officer roles (President, Treasurer), and speaker at two external conferences.
- Technology Culture & Onboarding: Contributed to technology culture initiatives, including planning and executing Tech Jam, an internal technology conference, for 10 years; delivered a Tech Jam conference talk and participated in the SPS Tech Mate program, supporting onboarding and integration of new technology hires.
- Civic Leadership: Election Judge Supervisor for Hennepin County, supporting local election operations in a paid volunteer leadership role.
Timeline
Senior Project Manager, Cybersecurity
SPS Commerce
09.2023 - 11.2025
Senior Continuous Improvement Manager
SPS Commerce
10.2018 - 09.2023
Change Manager
SPS Commerce
08.2014 - 10.2018
Technical Project Manager
SPS Commerce
08.2011 - 08.2014
Consultant, File Integration
Consultant, File Integration
03.2010 - 08.2011
Quality Assurance Team Lead
Digital River
01.2008 - 03.2010
Bachelor's - Management Information Systems
Minnesota State University