Michelle Taylor Lagunas
Oakland,California
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
27
27
years of professional experience
Work History
Director
SISTERS OF THE PRESENTATION SAN FRANCISCO
04.2020 - Current
- Responsible for overall management and operations of a non-licensed 40 bed facility for retired Women Religious.
- Working closely with organizational leadership and board of directors to guide operational strategy.
- Monitoring office workflow and administrative processes to keep operations running smoothly.
- Overseeing operations and providing corrective feedback to achieve daily and long-term goals.
Center Director
CENTER FOR ELDERS INDEPENDENCE
01.2016 - 01.2018
- Healthcare Executive for Program of All-Inclusive Care for the Elderly (PACE) organization serving hundreds of low-income Alameda and Contra Costa County older adults with quality healthcare services all while managing a staff of 15.
- Developed and implemented emergency response plans for disasters, security issues and injuries.
- Kept facility in compliance with all applicable standards and laws.
CEO
LIONS CENTER FOR THE BLIND
01.2012 - 01.2016
- Executive leadership implementing policies, programs, mission and objectives for an organization serving 3500 blind and visually impaired (BVI) clients each year while managing a staff of 22.
- Reviewed individual department performance and worked with leadership to improve processes, procedures, and practices.
- Made large-scale financial decisions and supervised company spending to reduce material losses and maximize profits.
Executive Director
UNITED SENIORS OF OAKLAND AND ALAMEDA COUNTY
01.2009 - 01.2012
- Senior-level leadership for a community organizing, membership organization managing a staff of 5.
- Drove strategic improvements to enhance operational and organizational efficiencies.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Set organizational goals and objectives to guide and direct company focus and achieve mission fulfillment.
Manager of Senior Services
THE UNITY COUNCIL
01.2005 - 01.2009
- Responsible for daily operations and program implementation of the Fruitvale-San Antonio Senior Center (FSSC) and 3 senior HUD housing developments serving over 300 low income, multilingual and multiethnic seniors while managing a diverse staff of 6.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
Elder Abuse Prevention Coordinator
Alameda County Ombudsman Inc.
01.2002 - 01.2004
- Acted as an investigator, educator and leader advocate for community based and institutionalized older adults emotional, physical, financial and spiritual health.
- Coached employees through day-to-day work and complex problems.
- Entered data, generated reports, and produced tracking documents.
- Gathered and organized materials to support operations.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
Development Associate
ELDER CARE ALLIANCE, SALEM LUTHERAN HOME
01.1999 - 01.2002
- Provided general administrative and clerical support to facility administrator and program directors.
- Completed projects in alignment with target deadlines and financial objectives.
- Maintained organization's social media accounts and websites, adding new, exciting content on consistent basis.
- Created fundraising strategies tied to ECA's mission, programs and goals.
- Provided support to development director with special projects and events.
Acting Director of Development
HOME FOR JEWISH PARENTS
11.1999 - 01.2000
- Continued to meet ongoing obligations and responsibilities during Development Director’s personal leave.
Administrative and Social Services Coordinator
HOME FOR JEWISH PARENTS
01.1997 - 01.1999
- Responsible for individual, estate and foundation donor database management of a $13M capital campaign in Contra Costa County to build a new state-of-the-art, long-term healthcare facility.
- Coordinated with social, public and welfare agencies to obtain and provide client information.
- Monitored program performance and outcomes for successful delivery of services.
Education
Bachelor of Arts - Human Development With A Minor in Gerontology
California State East Bay
Hayward, California06.2002
Skills
- Project Management
- Project Coordination
- Budget Control
- Business Planning
- Staff Management
- Contract Negotiation
- Contract Management
- Logistics Management
- Financial Management
- Charismatic Leader
- Board Reporting
- Crew Collaboration
- Team Building
- Strategies and Goals
Executive Leadership - Summary
Results Driven Executive with over 26 years of executive leadership experience lowering organizational expenses, propelling revenue and launching innovative program growth. I have successfully secured private, foundation, city, county and state multi-year grants. Lean Six Sigma Green Belt Certified, skilled communicator, leader, mentor and trainer. Impassioned supporter with 20+ years of social justice and advocacy roles.
Timeline
Director
SISTERS OF THE PRESENTATION SAN FRANCISCO
04.2020 - Current
Center Director
CENTER FOR ELDERS INDEPENDENCE
01.2016 - 01.2018
CEO
LIONS CENTER FOR THE BLIND
01.2012 - 01.2016
Executive Director
UNITED SENIORS OF OAKLAND AND ALAMEDA COUNTY
01.2009 - 01.2012
Manager of Senior Services
THE UNITY COUNCIL
01.2005 - 01.2009
Elder Abuse Prevention Coordinator
Alameda County Ombudsman Inc.
01.2002 - 01.2004
Acting Director of Development
HOME FOR JEWISH PARENTS
11.1999 - 01.2000
Development Associate
ELDER CARE ALLIANCE, SALEM LUTHERAN HOME
01.1999 - 01.2002
Administrative and Social Services Coordinator
HOME FOR JEWISH PARENTS
01.1997 - 01.1999
Bachelor of Arts - Human Development With A Minor in Gerontology
California State East Bay