Mua Cozza
LAS VEGAS,NV
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
10
10
years of professional experience
Work History
Office Manager
Old Dominion Freight Line
09.2021 - Current
- Created, maintained and updated filing systems for paper and electronic documents.
- Analyzed customer feedback and provided solutions to improve customer service.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
Dispatcher
Old Dominion Freight Line
04.2019 - 09.2021
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
Route Planner
Old Dominion Freight Line
09.2016 - 04.2019
- Responded to customer inquiries and resolved complaints, establishing trust and increase satisfaction.
- Coordinated shipments, determining timely transport of goods from point of origin to final destination.
- Stayed on top of shipment locations and current status to update offices and customers.
- Provided tracking information to enable clients to monitor progress of shipments.
Check-In Clerk
Old Dominion Freight Line
07.2013 - 09.2016
- Answered multi-line phone system and enthusiastically greeted callers.
- Oversaw fast-paced front desk operations and employee's needs at busy facility.
- Welcomed each employee and confirmed paperwork.
Education
Associate of Arts - Medical Administration
Heald College
Hayward, CA06.2006
Skills
- Leadership and Change Management
- Coaching and Training
- Policy and Procedure Modification
- Event Coordination
- Research and Analysis
- Conflict Management
Timeline
Office Manager
Old Dominion Freight Line
09.2021 - Current
Dispatcher
Old Dominion Freight Line
04.2019 - 09.2021
Route Planner
Old Dominion Freight Line
09.2016 - 04.2019
Check-In Clerk
Old Dominion Freight Line
07.2013 - 09.2016
Associate of Arts - Medical Administration
Heald College