Muadh Wheat
Columbus,OH
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Maintenance Technician
Firestone Auto Care
03.2023 - Current
- Operated varied hand and power tools to complete repairs.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Followed safety protocols to minimize workplace accidents.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Inspected and maintained equipment to keep items in top working condition.
Costumer Service
MedRite Urgent Care
12.2021 - 11.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Education
High School Diploma -
Cairo International School
Cairo EG06.2020
Skills
- Plan Skilled Repairs
- Mechanical Troubleshooting
- Valve Grinding and Reseating
- Customer Service
- Microsoft Excel
- Remote Access Software
- Collaborative Team Player
- Printers and Peripherals
- Mobile Device Management
- Microsoft Active Directory
- Customer Communication and Empathy
- Technical Support and Assistance
Certification
- Certified [Google It Support], [Coursera] - [7/11/2023]
Languages
Arabic
Full Professional
Timeline
Maintenance Technician
Firestone Auto Care
03.2023 - Current
Costumer Service
MedRite Urgent Care
12.2021 - 11.2022
High School Diploma -
Cairo International School