Muath Naoura

Customer service

Selling phones

Solve problems

Taking phone calls

Making payments

Making decisions

Training new employees

Explaining service to the customers

• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Accomplished multiple tasks within established timeframes.
• Cross-trained existing employees to maximize team agility and performance.
• Maintained professional, organized, and safe environment for employees and patrons.
• Managed and motivated employees to be productive and engaged in positive environment.
• Developed detailed plans based on broad guidance and direction.
• Training the new employees.
• Making payments .
• Give tasks to employees .
• Planing for the busy hours .
• Making sure all customers satisfied and having good times .
• Taking phone calls .
• Confirm the reservations with customers .
• Splitting the tables between waitresses .
• Making sure all the drinks and food received by the customers .
• Tracking orders for pick ups .
• Counting money in the register .
• Making payrolls.
• Bi weekly meetings with the district manager discussing all the difficulties and looking for a better way to improve .
• Encouraging the employees to reach above the sales goal number .
• Encouraging the customers to leave Google reviews.
• Closing tasks .