Mubarak Mahmud
Bakery Order Writer
Silver Spring,MD
Summary
Highly motivated Sales Associate with many years in customer service and sales experience. Outgoing sales professional with a record of increasing sales, improving customer's experience, and elevating company profile with the target market.
Overview
5
5
years of professional experience
Work History
Bakery Order Writer
Whole Food Market
12.2023 - Current
- Developed strong relationships with vendors, fostering open communication lines for expedited issue resolution and streamlined order processing.
- Prioritized urgent orders efficiently without compromising accuracy or quality standards.
- Assisted in developing standardized procedures for order writing processes, contributing to a consistent and efficient workflow across the team.
- Demonstrated exceptional problem-solving skills to resolve complex or unique customer orders, ensuring client satisfaction.
- Worked closely with management to ensure accurate forecasting of product demand, enabling more effective resource allocation and supply chain planning.
- Consistently met or exceeded performance metrics by prioritizing tasks effectively and staying organized in a fast-paced environment.
Team Trainer
Whole Food Market
06.2023 - 12.2023
- Led by example in all aspects of work, instilling a strong sense of professionalism and dedication within the team.
- Trained other employees in customer service, food safety, and performance requirements.
- Set a positive example for team members by providing high-quality, efficient service.
- Cross-trained existing employees to maximize team agility and performance.
- Greeted customers with a smile and provided friendly service to professionally handle every need.
- Delivered feedback to decision-makers regarding employee performance and training needs.
Seafood Associate Team Leader
Whole Food Market
05.2021 - 03.2022
- Serving our customers with great quality products while giving great customer service
- Responsible for the safety of my team members and making sure all operational machine is working correctly with no broken parts.
- Assign task to team members and complete walk through and give positive feed back.
- Insure all walks, temp check, OOS, Amazon walk, and Safety walk is done everyday.
- Price audit department to make insure prices, origin, and rating is listed on the sign.
- Use Slaw APP to make tags and signs, Coupa to order supplies.
- Order writer
- Responsible for scheduling and attendance.
- Offered training and support to keep team members motivated and working toward objectives.
Cook
Glenn's Garden Market
02.2019 - 03.2021
- Create gourmet breakfast and lunch sandwiches, pizzas and salad,
- Insure Kitchen is clean at the end of night.
- Wrapped, dated and labeled food items in storage for safety and freshness.
- Chopped, diced and sliced vegetables and fruit ahead of rush periods.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Used standardized recipes and other instructions to prepare food.
- Grilled and deep fried various foods from meats to potatoes.
Education
Associate of Arts -
Auguste Escoffier School of Culinary Arts
Boulder, CO05.2020
Skills
- Strong Organization
- Deadline-oriented
- Sales Support
- Customer service expertise
Timeline
Bakery Order Writer
Whole Food Market
12.2023 - Current
Team Trainer
Whole Food Market
06.2023 - 12.2023
Seafood Associate Team Leader
Whole Food Market
05.2021 - 03.2022
Cook
Glenn's Garden Market
02.2019 - 03.2021
Associate of Arts -
Auguste Escoffier School of Culinary Arts