Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

MUBARAK TAOFIKI

Brooklyn,NY

Summary

Resourceful Help Desk Technician known for high productivity and efficient task completion. Specialize in troubleshooting software issues, managing ticketing systems, and providing user support and training. Excel in communication, problem-solving, and adaptability to ensure optimal service delivery and user satisfaction.

Overview

3
3
years of professional experience

Work History

Help Desk Technician

NY
, NY
04.2023 - 05.2025
  • Provides front-line support, answering queries, and resolving basic technical issues via phone, email, or chat
  • Customize systems and applications to meet the specific needs of users or the organization, ensuring optimal performance and usability.
  • Conducts in-depth analysis and resolution of complex technical issues, often requiring specialized knowledge and expertise.
  • Work collaboratively with other IT teams and vendors to resolve technical issues and implement solutions.
  • Educates users on software, hardware, and system usage, providing training and guidance to enhance technical skills.

Technical Support

Epic Clindoc
, USA
11.2022 - 03.2023
  • Identifies, diagnoses, and resolves technical issues related to desktop computers, laptops, printers, and other peripheral devices.
  • Document technical issues, solutions, and maintain accurate records of support requests and resolutions.
  • Manages and maintains accurate records of desktop assets, including inventory tracking, software licensing, and hardware life cycle management.
  • Set up and configure hardware components such as monitors, keyboards, printers, and other peripherals.
  • Assist in the upgrading of hardware and software to improve performance and security.

Senior Support Analyst

Hudson Valley (NYP)
, NY
02.2022 - 08.2022
  • Maintain detailed records of incidents, troubleshooting steps, and resolutions to build a knowledge base for future reference.
  • Provides technical guidance and oversight to junior support analysts, helping them resolve complex issues and developing their skills.
  • Serve as a point of contact for key customers or stakeholders, ensuring that their technical issues are resolved efficiently and professionally.
  • Identifies areas for process improvement and implements changes to increase efficiency, reduce resolution time, and enhance customer satisfaction.
  • Communicates technical information to customers in a clear, concise manner, providing regular updates on issue status and resolution.
  • Mentors junior support analysts, providing guidance on best practices, technical skills, and customer service excellence.

Education

Bachelor of Science - Computer science

Tai Solarin University of Education
Ogun State, Nigeria
03-2016

Skills

  • Basic understanding of computer hardware and software
  • Familiarity with operating systems (Windows, macOS, Linux)
  • Knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
  • Proficient in Active Directory
  • Skilled in troubleshooting LAN, WAN, DSL and T1 circuits
  • Communication and customer service skills
  • Experience in Deployment of Equipment
  • Familiarity with Remote software like Citrix Workspace, RDC, Bomgar, Team Viewer, and LogMeIn
  • Strong ability to communicate detailed information in language to non-technical customers
  • Proficient in Asset Tagging and Management Tools
  • Proficient in Ticketing systems such as ServiceNow, Cherwell, and ConnectWise
  • Ability to work with various devices (PCs, laptops, printers, etc)
  • Printer, Scanner and Barcode IOS
  • Strong Healthcare Experience

Languages

English
Full Professional
Yoruba
Full Professional

Timeline

Help Desk Technician

NY
04.2023 - 05.2025

Technical Support

Epic Clindoc
11.2022 - 03.2023

Senior Support Analyst

Hudson Valley (NYP)
02.2022 - 08.2022

Bachelor of Science - Computer science

Tai Solarin University of Education

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