Mubin Dawood
Dallas-Fort Worth,TX
Summary
Versatile business professional with experience in financial services, business analysis, telecommunications, and operations. Skilled in data analysis, KPI reporting, process improvement, project coordination, and cross-functional collaboration. Proven ability to analyze performance, improve processes, support business objectives, and build strong stakeholder relationships.
Overview
3
3
years of post-secondary education
10
10
years of professional experience
Work History
Associate Business Analyst
Fidelity Investments
Westlake, TX
03.2025 - 08.2026
- Analyzed operational and performance data related to retirement-plan processes to identify trends and opportunities for improvement.
- Tracked KPIs and prepared reports to support business decisions.
- Collaborated with Scrum Masters and cross-functional teams to communicate project progress and resolve issues.
- Consistently ranked among the team’s top performers based on productivity, quality, and key performance metrics.
Business Operations Lead
Verizon
Irving, TX
02.2022 - 02.2025
- Managed daily operations in a high-volume telecommunications environment, supporting team performance and customer experience.
- Coordinated staffing, scheduling, and workflows to improve operational efficiency.
- Monitored KPIs and performance metrics to identify trends and address performance gaps.
- Coached team members on operational procedures, performance expectations, and customer service.
Personal Training Director
LA Fitness
Fort Worth, TX
10.2019 - 12.2021
- Ranked #1 in the district for personal training sales, leading team sales performance and client acquisition.
- Directed daily personal training operations, including trainer scheduling, client acquisition, and department performance.
- Led and coached personal trainers on sales, client engagement, service quality, and performance.
- Managed client relationships, conducted fitness consultations, and developed individualized training programs.
Personal Trainer & Nutrition Coach
Self-Employed, Part-Time
Dallas-Fort Worth, TX
06.2016 - Current
- Built and managed a referral-based personal training and nutrition coaching business, acquiring clients through personal and gym referrals.
- Developed customized workout and meal plans, conducted weekly client check-ins, and tracked progress to support individual goals.
- Managed all business operations, including scheduling, client relationships, service delivery, and ongoing client retention.
Education
BBA - Business Administration & Management
Tarleton State University
Stephenville, TX 08.2024 - 05.2026
Associate of Arts - Business Administration & Management
Tarrant County College
Fort Worth, TX 08.2019 - 05.2021
Skills
- Business Analysis Data Analysis Microsoft Excel Business Operations KPI Reporting Process Improvement Project Coordination Agile Methodology Cross-Functional Collaboration Stakeholder Management
Certifications & Professional Development
- Microsoft Office Specialist: Excel Associate — Completed
- FINRA Securities Industry Essentials (SIE) — Exam Preparation
- Scrum Master Certification — In Progress
- NASM Certified Personal Trainer (CPT) — Completed
Timeline
Associate Business Analyst
Fidelity Investments
03.2025 - 08.2026
BBA - Business Administration & Management
Tarleton State University
08.2024 - 05.2026
Business Operations Lead
Verizon
02.2022 - 02.2025
Personal Training Director
LA Fitness
10.2019 - 12.2021
Associate of Arts - Business Administration & Management
Tarrant County College
08.2019 - 05.2021
Personal Trainer & Nutrition Coach
Self-Employed, Part-Time
06.2016 - Current