MUCHALIN MORIN
Playa Vista,CA
Summary
Dynamic professional with extensive experience in luxury guest service and VIP relations at Shangri-La Hotel. Proven ability to enhance brand loyalty through elegant service recovery and exceptional problem resolution. Skilled in Microsoft Office and professional communication, consistently delivering tailored experiences that elevate guest satisfaction.
Overview
21
21
years of professional experience
Work History
Assistant Manager - Human Resources Development
Univenture
01.2013 - 01.2016
- Coordinated training and employee development programs.
- Supported recruitment, onboarding, and internal communication.
Personal Assistant
Watson, Farley & Williams
01.2003 - 01.2010
- Managed executive schedules, communication, and confidential documents.
- Served as liaison between executives, clients, and internal teams.
Sales Coordinator
Royal Orchid Sheraton Hotel & Towers
01.2000 - 01.2002
- Supported corporate and convention clients with refined, professional service.
- Prepared polished sales proposals and coordinated event details.
- Ensured seamless communication between departments.
Guest Service Agent
ShangrinLa Hotel
Bangkok, Thailand
01.1998 - 01.1999
- Delivered warm, sophisticated service during guest arrivals and departures.
- Handled checknins and checknouts with efficiency and luxurynstandard precision.
- Anticipated guest preferences and tailored service to elevate the stay.
- Ensured discreet and effective resolution of guest concerns.
- Bangkok
Flight Attendant
Japan Airlines
01.1997 - 01.1998
- Delivered exceptional inflight hospitality with poise and professionalism.
- Ensured passenger comfort and safety with cultural sensitivity.
Guest Relations Officer
ShangrinLa Hotel
Bangkok, Thailand
01.1995 - 01.1997
- Provided dedicated VIP support and delivered bespoke service experiences.
- Coordinated guest requests with discretion and exceptional attention to detail.
- Managed service recovery with grace and ensured complete guest satisfaction.
- Bangkok
Education
Master of Management -
Assumption University
Bangkok, ThailandBachelor of Hotel & Tourism Studies -
Bangkok University
Skills
- Luxury Guest Service & VIP Relations
- Front Desk Operations & PMS
- Seamless Checknin / Checknout
- Elegant Service Recovery & Problem Resolution
- Brand Loyalty & Guest Experience Enhancement
- Professional Communication & Diplomacy
- Time Management & Multitasking
- Microsoft Office
Timeline
Assistant Manager - Human Resources Development
Univenture
01.2013 - 01.2016
Personal Assistant
Watson, Farley & Williams
01.2003 - 01.2010
Sales Coordinator
Royal Orchid Sheraton Hotel & Towers
01.2000 - 01.2002
Guest Service Agent
ShangrinLa Hotel
01.1998 - 01.1999
Flight Attendant
Japan Airlines
01.1997 - 01.1998
Guest Relations Officer
ShangrinLa Hotel
01.1995 - 01.1997
Master of Management -
Assumption University
Bachelor of Hotel & Tourism Studies -
Bangkok University