Mucyo Ivan
Austin,TX
Summary
Highly customer-focused with relevant background in ticketing and crowd management. Strengths include ability to handle high-pressure situations, excellent communication skills, and strong attention to accuracy in cash handling and data entry tasks. Demonstrated impact on previous roles through efficient processing of customers, ensuring smooth operations during peak times.
Overview
3
3
years of professional experience
Work History
Ticket Taker
BK Arena
Kigali, Rwanda
05.2023 - 08.2024
- Greeted customers and provided them with tickets for entry into the event.
- Managed cash drawer; collected payment from customers for admission fees and other items purchased at the venue.
- Gained strong leadership skills by managing projects from start to finish.
- Organized and detail-oriented with a strong work ethic.
- Resolved problems, improved operations and provided exceptional service.
- Identified issues, analyzed information and provided solutions to problems.
- Proven ability to learn quickly and adapt to new situations.
- Developed and maintained courteous and effective working relationships.
- Worked effectively in fast-paced environments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
- Proved successful working within tight deadlines and a fast-paced environment.
- Skilled at working independently and collaboratively in a team environment.
- Cultivated interpersonal skills by building positive relationships with others.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Strengthened communication skills through regular interactions with others.
- Proven ability to develop and implement creative solutions to complex problems.
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Electrician Helper
SUMMA
Kigali, Rwanda
02.2023 - 05.2023
- Organized materials and tools in to maintain clean and neat work areas.
- Pulled wire through conduits and through holes in walls and floors.
- Helped complete system installations, digging trenches, and breaking up concrete.
- Learned to expertly use hand and power equipment for hoisting, drilling, [Type] and [Type].
- Complied with safety standards and codes per National Electrical Code.
- Handled installation of electrical components by splicing, joining, and connecting wire.
- Pulled EMT and PVC conduit wire according to plans and code requirements.
- Worked under supervision of journeyman electrician to learn trade and develop electrical knowledge.
- Optimized work readiness with organized tools and spaces.
- Read and interpreted drawings to provide wiring layouts for new installations.
- Cultivated interpersonal skills by building positive relationships with others.
Warehouse Worker
Auchan Hypermarket
Moscow, Russia
06.2021 - 07.2022
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Gained extensive knowledge in data entry, analysis and reporting.
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
- Self-motivated, with a strong sense of personal responsibility.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Proven ability to learn quickly and adapt to new situations.
- Cultivated interpersonal skills by building positive relationships with others.
- Strengthened communication skills through regular interactions with others.
- Proven ability to develop and implement creative solutions to complex problems.
- Passionate about learning and committed to continual improvement.
- Skilled at working independently and collaboratively in a team environment.
- Gained strong leadership skills by managing projects from start to finish.
- Resolved problems, improved operations and provided exceptional service.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
Education
High School Diploma -
Rutobwe Highschool
Kamonyi, Rwanda11-2018
Skills
- Math proficiency
- Conflict Management
- Visual evaluation
- Strong attention to detail
- Professional Appearance
- Guest and client satisfaction
- Message Delivery
- Task Prioritization
- Professionalism
- Ticket scanning
- Written Communication
- Customer Queries and Response
- Sell tickets
- Team building
- Active Listening
- Food Service Assistance
- Product Knowledge
- Problem-solving aptitude
- Interpretation skills
- QR code scanning
- Conflict resolution techniques
- Credential verification
- Stress Tolerance
- Manual Dexterity
- Data Recording
- Visual assessment
- Verifying credentials
- Patron Directions
- Special Needs Assistance
- Ticket Authenticity Verification
- Safety Procedures
- Patron Relations
- Math proficiency
- Guest Seating
- Entertainment Events
- Local Attraction Information
- Problem-Solving
- Adaptability and Flexibility
- Customer Requests
- Facility Maintenance
- Continuous Improvement
- Analytical Skills
- Promote concessions
- Teamwork and Collaboration
- Customer Information Databases
- Technology use
- Language proficiency
- POS inventory system operation
- Event Promotion
- Conflict Resolution
- Cleaning and sanitizing
- Customer Service
- Security understanding
- Cash Register Operation
- Tour leadership
- Ticket Sales
- Order Processing
- Data Entry
- Customer Engagement
- Parking Lot Inspection
- Staff Training
- Restroom Inspection
- Emergency Response
- Patron Support
- Math proficiency
- Visitor Check-in
- Ticket Selling
- Complaint Handling
- Quality Assurance
- Point of sale system
- Workload Management
- Staff Management
- Refreshment Stand Operation
- Attention to Detail
- Interpersonal Communication
- Mathematical skills
- Decision-Making
- Hospitality service expertise
- Cultural Sensitivity
- Listening Skills
- Crisis Management
- Stress Management
- Event Coordination
- Facility Cleaning
- Equipment Inspection
- Reliability
- Loss prevention training
- Organizational Skills
- Multitasking Abilities
- Performance Improvement
- Public Safety
- Excellent Communication
- Interpersonal Skills
- Relationship Building
- Clear Communication
- Inventory Management
Timeline
Ticket Taker
BK Arena
05.2023 - 08.2024
Electrician Helper
SUMMA
02.2023 - 05.2023
Warehouse Worker
Auchan Hypermarket
06.2021 - 07.2022
High School Diploma -
Rutobwe Highschool
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