Mudasir Ahmed Khan mohammed
Falls church,VA
Summary
Senior SAP Cloud Administrator with 12 years of progressive experience in administering, supporting, and operating enterprise SAP landscapes encompassing SAP ECC, SAP S/4HANA, SAP Fiori, SAP HANA Database, and SAP Business Technology Platform (BTP).
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior SAP Cloud Administrator (BTP, Fiori & HANA)
Enterprise Client
, United States
01.2021 - Current
- Oversaw administration of SAP S/4HANA and associated technologies in a hybrid cloud environment to support business-critical functions.
- Administered SAP BTP accounts, managing service subscriptions and configurations based on operational requirements.
- Configured secure integrations through BTP Destinations, enhancing connectivity between services and backend systems.
- Installed and troubleshot SAP Cloud Connector to maintain effective connections between on-premises systems and BTP.
- Facilitated network coordination for hybrid integration by managing certificates and routing validations.
- Activated OData services on SAP Fiori Front-End Server, ensuring all technical settings were up-to-date.
- Conducted comprehensive upgrades across SAP platforms, performing pre-checks and post-validation processes.
- Delivered L2/L3 support for platform incidents by implementing corrective measures after root cause analysis.
SAP Cloud & Platform Administrator
Enterprise Client
, United States
01.2018 - 01.2021
- Supported SAP ECC, early SAP S/4HANA, SAP Fiori, and SAP HANA platforms across DEV/QA/PRD landscapes with a focus on stability and operational readiness.
- Performed SAP system installations and landscape build activities, including post-install configuration, profile parameters, interface setup, and initial validation checks.
- Executed planned maintenance including kernel upgrades, support package stacks, and periodic housekeeping; ensured documentation and rollback steps for maintenance windows.
- Supported SAP Fiori administration activities including Gateway service checks, OData activation, Launchpad access setup, and resolution of common access/launch issues.
- Assisted with Fiori performance troubleshooting by validating backend connectivity, service activation status, and collaborating with application teams for app-level issues.
- Performed SAP HANA operational support including monitoring alerts, space checks, backup execution/verification, and recovery drill support.
- Executed system refreshes and client copies for non-production systems; coordinated pre/post steps with functional teams for validation and readiness.
- Managed STMS transport flows and resolved transport failures by coordinating sequencing, dependencies, and import queue handling across environments.
- Supported user administration and access maintenance in coordination with security teams, resolving account/access issues impacting operations and testing cycles.
- Provided production support for platform incidents and service requests, ensuring SLA adherence and proper handoffs across shifts/teams.
- Environment: SAP ECC, SAP S/4HANA, SAP Fiori, SAP Gateway, SAP HANA, Linux, STMS
SAP Platform Operations Administrator
Global Delivery Client
01.2015 - 01.2018
- Delivered SAP technical operations support for multiple SAP ECC systems in a shared services offshore delivery model supporting business users across time zones.
- Performed daily system monitoring and health checks including background job monitoring, spool management, work process review, and system log/alert checks.
- Handled incident triage and prioritization; resolved common operational issues and escalated complex problems to senior administrators with complete diagnostic details.
- Coordinated transport execution across environments including queue management, import monitoring, and resolution of transport errors (return code analysis).
- Supported user lifecycle activities including user provisioning, password maintenance, lock/unlock handling, and basic access troubleshooting as per procedures.
- Assisted senior administrators during upgrades and patching cycles by performing pre-checks, collecting system information, and validating post-maintenance results.
- Executed non-production system refreshes and client copies to maintain stable test environments; coordinated downtime and validation with testing teams.
- Supported database operations (monitoring/backup verification) and basic OS-level checks in coordination with infrastructure teams.
- Maintained operational runbooks and shift handover notes to ensure continuity and consistent resolution quality across the support organization.
- Participated in on-call rotations supporting production systems during off-hours, ensuring timely response and restoration of services.
- Environment: SAP ECC, Linux, Oracle/HANA, STMS
SAP Platform Support Administrator
Enterprise Client
, Offshore
01.2013 - 01.2015
- Supported SAP ECC systems in development and quality environments as part of an SAP operations team, focusing on stable day-to-day platform support.
- Assisted with system monitoring tasks including background job checks, spool monitoring, and system log review; raised incidents for abnormal conditions.
- Supported transport imports in non-production environments and performed validation steps as per release calendars and team procedures.
- Performed user administration tasks (create/modify/lock/unlock) and supported access-related service requests under established guidelines.
- Assisted with client administration activities and system refresh preparation steps, ensuring environment readiness for testing activities.
- Supported senior administrators during maintenance windows by executing assigned tasks, tracking progress, and confirming completion of post-checks.
- Documented operational steps and common fixes in SOPs to support repeatability and knowledge transfer across the team.
- Worked closely with functional teams during testing cycles to validate environment availability and resolve platform-related blockers.
- Environment: SAP ECC, Linux, STMS
Education
Master of Science - Masters in Information Systems Management
Virginia International University
Fairfax, VA, USA05-2016
Skills
- Business technology platform
- Global account management
- Subaccount configuration
- Entitlement allocation
- Quota management
- Destination setup
- Cloud connector integration
- Principal propagation
- Hybrid integration solutions
- On-premise and cloud connectivity
- Fiori front-end server
- Gateway services
- OData service management
- Fiori launchpad customization
- SAP S/4HANA administration
- SAP BTP management
- SAP HANA performance tuning
- Fiori integration configuration
- ECC 60 expertise
- S/4HANA proficiency
- NetWeaver administration
- Client administration tasks
- System refresh operations
- Transport management system (STMS)
- Software update manager (SUM) upgrades
- Kernel upgrade procedures
- Support package installation
- Enhancement package stacks (EHP)
- Post-upgrade validation processes
- HANA monitoring techniques
- Performance tuning strategies
- Backup and recovery protocols
- Revision update implementation
- System monitoring practices
- Background job scheduling
- Spool management techniques
Certification
SAP Certified Technology Associate – SAP Business Technology Platform (BTP)
SAP Certified Technology Associate – SAP S/4HANA System Administration
SAP Certified Technology Associate – SAP S/4HANA System Administration
SAP Certified Technology Associate – SAP S/4HANA System Administration
SAP Certified Technology Associate – SAP S/4HANA System Administration
Activities
- Review SAP Notes, release updates, and technical documentation related to SAP Basis, Fiori, HANA, and SAP BTP.
- Develop and maintain operational runbooks and SOPs for SAP system administration, upgrades, and recovery procedures.
- Participate in production on-call rotations supporting critical SAP systems during planned maintenance and unplanned outages.
- Support change and release management activities including upgrade readiness, cutover planning, transport readiness, and post-deployment validation.
- Perform post-incident reviews and root cause analysis (RCA) for major SAP platform issues and contribute to preventive action planning.
- Collaborate with infrastructure, cloud, and security teams on access, connectivity, and compliance requirements across SAP landscapes.
Accomplishments
Outstanding Performance Award – Recognized for consistent delivery and operational excellence in SAP platform administration and production support.
Client Appreciation Award – Acknowledged for successfully supporting critical SAP upgrades, cutover activities, and post-go-live stabilization.
Excellence in Operations Award – Awarded for maintaining high system availability, incident reduction, and adherence to SLAs across SAP landscapes.
Client Appreciation Award – Acknowledged for successfully supporting critical SAP upgrades, cutover activities, and post-go-live stabilization.
Excellence in Operations Award – Awarded for maintaining high system availability, incident reduction, and adherence to SLAs across SAP landscapes.
Core Skills
SAP Business Technology Platform (BTP), Global Accounts, Subaccounts, Entitlements, Quotas, Destinations, SAP Cloud Connector, Principal Propagation, Hybrid Integration, On-Prem ↔ Cloud Connectivity, SAP Fiori Front-End Server (FES), SAP Gateway, OData Services, Fiori Launchpad (Catalogs, Groups, Tiles), SAP ECC 6.0, SAP S/4HANA, NetWeaver, Client Administration, System Refreshes, STMS, SUM Upgrades, Kernel Upgrades, Support Packages, SP/EHP Stacks, Post-Upgrade Validation, SAP HANA Monitoring, Performance Tuning, Backup & Recovery, Revision Updates, System Monitoring, Background Jobs, Spool Management, Transport Management, User Administration, L2/L3 Support, Incident Management, Change Management, Cutover, Hypercare, PFCG Role Assignments, Fiori Authorization Support, User & Role Troubleshooting, SAP Support Portal, SAP for Me, SAP Notes, OSS Incident Management, Linux (RHEL, SUSE), UNIX, SOPs, Runbooks, Operational Documentation, Audit Support
Timeline
Senior SAP Cloud Administrator (BTP, Fiori & HANA)
Enterprise Client
01.2021 - Current
SAP Cloud & Platform Administrator
Enterprise Client
01.2018 - 01.2021
SAP Platform Operations Administrator
Global Delivery Client
01.2015 - 01.2018
SAP Platform Support Administrator
Enterprise Client
01.2013 - 01.2015
Master of Science - Masters in Information Systems Management
Virginia International University