Muddasar Rehman
Waldorf,MD
Summary
Results-driven Pricebook Coordinator with proven experience in the convenience retail industry, specializing in maintaining accurate retail pricing, item setup, and promotional execution across multi-site operations. Highly skilled in managing complex product hierarchies, resolving UPC conflicts, and ensuring seamless integration of cost and retail updates through systems like PDI and back-office platforms. Adept at collaborating with operations, merchandising, and IT teams to support new item launches, vendor changes, and regulatory compliance (e.g., tobacco, alcohol). Recognized for strong attention to detail, data integrity, and the ability to troubleshoot pricing discrepancies quickly to minimize disruption at store level.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Pricebook Coordinator
Wills Group
11.2024 - Current
- Ensure the accuracy and integrity of the Pricebook system by maintaining up-to-date product costs, retail prices, and promotional pricing across all locations.
- Collaborate closely with the Pricebook Manager to implement, uphold, and continuously improve standardized processes and data governance within Pricebook operations.
- Partner with Operations, Accounting, and Category Management teams to optimize pricing strategies, proactively address pricing discrepancies, and resolve cost exception issues.
- Coordinate with EDI vendors and Category Managers to identify and resolve missing invoice data, and address cost or retail inconsistencies in a timely manner.
- Serve as a primary point of contact for operations teams, providing expert-level support on pricing and product-related inquiries.
- Manage and prioritize daily service tickets submitted by site managers via the Pricebook Help Desk platform, ensuring prompt and effective resolution.
- Develop, implement, and maintain approximately 30-50 rebate programs every month/quarter within PDI Rebate Manager to support promotional accuracy and financial reconciliation.
- Oversee the setup and management of approximately 20-40 programs in PDI Marketlink, ensuring accurate and timely reporting of scan data to Tobacco Manufacturers for promotional payment validation.
Store Supervisor
DASH IN Convenient Store
02.2024 - 11.2024
- Provided strategic oversight and daily leadership to a team of 10-15 employees, ensuring seamless execution of operational workflows and alignment with organizational goals.
- Monitored project timelines and deliverables, delivering actionable feedback to team members to drive accountability, efficiency, and performance improvement.
- Addressed and resolved customer concerns with professionalism and urgency, consistently achieving high satisfaction ratings and strengthening guest relationships.
- Conducted weekly internal inventory audits to validate stock accuracy, prevent shortages, and support uninterrupted business operations.
- Assessed team productivity and operational KPIs regularly to identify performance gaps and implement targeted development initiatives.
- Designed and introduced customer service enhancement strategies, resulting in measurable improvements in service quality and customer retention.
- Led structured team meetings focused on progress tracking, issue resolution, and forward planning to foster alignment and continuous improvement.
Sales Associate
DASH IN Convenient Store
02.2023 - 01.2024
- Greeted customers and provided exceptional customer service.
- Built relationships with customers to encourage repeat business.
- Maintained cleanliness of store environment including floors, windows, displays.
- Helped customers find specific products, answered questions, and offered product advice.
- Trained new team members in cash register operation, stock procedures, and customer services.
Remote WordPress Developer
International Teaching World (ITW)
03.2022 - 11.2024
- Designing and building the website front-end and back-end including database and server integration.
- Creates user-friendly front-end solutions in collaboration with other developers and graphic designers, bridging the gap between visual designs and their technological execution.
- Conducting WordPress training with the client.
- Monitoring the performance of the live website.
- Maintenance of the whole website design and it’s functionalities.
Education
Master of Science - GIS (Geographical Information System)
University of Punjab
08-2019
WordPress Theme and Plugin Development
ITTHUB
01.2021
ServSafe: Food Protection Manager Certification
ServSafe
Chicago, IL09-2024
Skills
- HTML & CSS
- JavaScript
- Php
- MySql
- PDI Pricebook
- PDI Rebate Manager & MarketLink
- Microsoft PowerBI
- WordPress Plugins and themes
- MS Excel & MS Word
- Typing-45wpm
- Inventory Management
- Customer Service
- Leadership
- Adaptability
- Research & Teamwork
- Strong analytical abilities
- Problem-solving
Certification
Reference can be available upon request.
Timeline
Pricebook Coordinator
Wills Group
11.2024 - Current
Store Supervisor
DASH IN Convenient Store
02.2024 - 11.2024
Sales Associate
DASH IN Convenient Store
02.2023 - 01.2024
Remote WordPress Developer
International Teaching World (ITW)
03.2022 - 11.2024
Master of Science - GIS (Geographical Information System)
University of Punjab
WordPress Theme and Plugin Development
ITTHUB
ServSafe: Food Protection Manager Certification
ServSafe
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