Mudher Alqaysi
Springfield,VA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated [Product or Service] expertise, including competitive offerings, pricing and market positioning. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
29
29
years of professional experience
Work History
Assistant Manager
Home Depot
03.2009 - Current
- Coach and mentor new employees on company policies and procedures
- Help oversee the daily operations of the store, managing staff and inventory
- Monitor sales performance to identify potential areas for improvement
- Maintain hands on knowledge of job roles and regularly stepped in to perform business duties
- Ensure compliance with all applicable laws regarding health codes, labor regulations, and safety standards
- Collaborate with other departments to develop promotional campaigns that increased store traffic and boosted sales
- Prepare monthly sales reports and presented them to senior management
- Provide guidance and support to junior staff members during challenging situations
- Resolve customer complaints quickly and effectively while maintaining a high level of professionalism.
Customer Service Head Department
Bank of Baghdad
01.2001 - 01.2008
- Experience responding to customer inquiries, resolving issues, and cross-selling bank products
- Knowledge of banking products and services, and experience in financial analysis and risk assessment
- Ability to build strong customer relationships, educate clients on financial products, and generate new business
- Strong math skills, communication skills, teamwork abilities, computer productivity software proficiency, and marketing skills
- Experience opening new customer accounts, including checking, savings, and researching and resolving customer issues.
Accountant – Payroll and Tax Specialist
Reed Incorporated
01.2003 - 01.2006
- Collaborated with human resources and finance departments to resolve payroll discrepancies
- Handled sensitive employee information in accordance with privacy regulations
- Prepared monthly journal entries for accruals related to payroll taxes
- Performed reconciliations between general ledger accounts such as wages expense accounts versus actual salary paid out
- Maintained confidentiality of sensitive employee information according to legal regulations
- Processed terminations by calculating final wages accurately and ensuring payments were made on time
- Assisted in the development and implementation of new payroll processes to improve efficiency and accuracy.
Accountant – payroll Specialist
Sally port Global Services
01.2003 - 01.2006
- Completed bi-weekly payroll for salaried and hourly employees
- Handled sensitive employee information in accordance with privacy regulations
- Created detailed reports summarizing hourly wages, overtime hours worked, vacation payouts
- Coordinated third-party payroll system implementations and upgrades
- Provided guidance to management regarding wage and hour laws, benefits, taxes, employee relations and other related topics
- Processed payrolls for over 500 employees and supervised external audits by preparing requested documents in a timely manner
- Monitored daily bank activity to ensure that sufficient funds were available for scheduled payments
- Reviewed tax documents for accuracy before submitting them to government agencies for processing.
Payroll Specialist
IMN Media Network
01.1995 - 01.2001
- Opened accounts and bank transfer, completed withdrawals and daily deposit
- Process weekly payroll and deductions for taxes, benefits, and retirement for over 1,000 employees on a weekly and monthly basis
- Initiate new employee payroll and interface with human resources to activate enrollment in benefits packages
- Created and reviewed budget, revenue, expense, payroll entries, tax returns, invoices, tax deductions, social security calculation and payment salaries and made sure the funds are being spent as per the budget Planned
- Liaised with bankers, insurers and solicitors regarding financial transactions and financial managers between Government Agencies and ministries
- Processed foreign and domestic money orders and bank statement
- Managed vendor accounts, generating weekly on demand checks
- Performed general office duties and administrative tasks.
Education
Bachelor's degree in management and Accounting - Department of Finance
Baghdad University
Iraq,Baghdad05.2002
Skills
- Highly organized Assistant Manager skilled in leading teams, managing daily operations, and boosting customer satisfaction
- Achieved success in increasing sales and profits, resolving customer complaints, and overseeing staff
- Experienced in creating training programs and implementing organizational strategies
- 15 years of experience of leadership in the retail industry, and 20 years of accounting experience
- Hardworking with proven knowledge of customer-driven management and long-range planning
- Operations Management
- Task Delegation
- Employee Performance Evaluations
- Sales Reporting
- Employee Performance Evaluation
Technical Skills And Qualifications - Organizational Skills
- Excellent in English and Arabic, advanced Arabic reading, and writing
- Computer proficiency (MS Office, troubleshooting, TeamViewer)
- Excellent communication, active listening skills
Languages
Arabic
Native or Bilingual
Timeline
Assistant Manager
Home Depot
03.2009 - Current
Accountant – Payroll and Tax Specialist
Reed Incorporated
01.2003 - 01.2006
Accountant – payroll Specialist
Sally port Global Services
01.2003 - 01.2006
Customer Service Head Department
Bank of Baghdad
01.2001 - 01.2008
Payroll Specialist
IMN Media Network
01.1995 - 01.2001
Bachelor's degree in management and Accounting - Department of Finance
Baghdad University
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