Muezjuana Johnson-Dickens
Columbus,OH
Summary
Proactive Office Manager with extensive experience in office management and customer service. Skilled in inventory control, event coordination, and administrative support, with a proven ability to maintain confidentiality and handle complex tasks efficiently. Bringing strong organizational skills and excellent communication abilities to foster positive work environments and achieve company goals.
Professional with high standards and results-driven approach, prepared for role of Office Manager. Skilled in team collaboration, adaptable to changing needs, and reliable. Proficiencies include administrative management, scheduling, budgeting, and staff coordination. Known for effective communication, problem-solving, and organizational skills.
Overview
20
20
years of professional experience
Work History
Office Manager
Wallick Communities
11.2004 - 06.2024
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Defined clear targets and objectives and communicated to other team members.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Developed and maintained courteous and effective working relationships.
Education
Associate of Arts - Office Administration
Bradford School
Columbus, OHHigh School Diploma -
Columbus East High
Columbus, OH06-1992
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Excellent multi-tasking ability
- Data Entry
- Customer Relations
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Administrative Support
- Document Management
- Clerical Support
- Relationship Building
- Mail handling
- Inventory Control
- Event Coordination
- Vendor engagement
- MS Office
- Computer Skills
- Customer Relationship Management
- Teamwork and Collaboration
- Good Judgment
- Professional and Courteous
Timeline
Office Manager
Wallick Communities
11.2004 - 06.2024
Associate of Arts - Office Administration
Bradford School
High School Diploma -
Columbus East High
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