Mufsina Thayyil
Whitby,ON
Summary
Proven Merchandiser at Shoppers Drug Mart, adept in enhancing customer satisfaction and store aesthetics through effective stock rotation and maintenance. Excelled in utilizing PDT and MMS systems, demonstrating exceptional time management and interpersonal skills. Trained new staff, ensuring high standards in merchandising and customer service, contributing to a cohesive team environment.
Overview
3
3
years of professional experience
Work History
Merchandiser
Shoppers Drug Mart
08.2021 - 06.2024
- Provided exceptional customer service, ensuring a positive shopping experience for all customers
- Assisted customers with product inquiries, returns, and purchases
- Updated pricing and signage to complete product displays and educate customers
- Organized backroom products and followed Backroom Inventory Management (BIMI) processes
- Uses PDT and MMS Systems to perform daily tasks
- Maintained store cleanliness and organization, ensuring shelves were stocked and displays were visually appealing.
- Conducted inventory checks and assisted in the ordering and restocking of products
- Participated in training sessions to stay updated on product knowledge and customer service techniques
- Trained new team members in merchandising best practices, ensuring a cohesive approach across the store
Education
Bachelor of Science - Physics
Calicut University
Kerala03.2013
Skills
- Reliable and punctual
- Friendly and outgoing
- Stock Rotation
- Pricing and shelf labeling
- Retail knowledge
- Store maintenance
References
Frank Orsini
Store Manager - Shoppers Drug Mart(Store#922)
Mob: 416-450-2452
Timeline
Merchandiser
Shoppers Drug Mart
08.2021 - 06.2024
Bachelor of Science - Physics
Calicut University