Mufti Ahmed

• Developed standard operating procedures for efficient use of radio equipment, promoting a safer work environment.
• Advised clients on best practices for maximizing their use of radio communication systems based on specific needs.
• Implemented preventative maintenance measures to ensure optimum performance of radio transmission systems at all times.
• Improved overall system security by regularly reviewing protocols and implementing necessary updates to protect sensitive information transmitted via radio channels.
• Enhanced communication efficiency by maintaining and monitoring radio transmission equipment.
• Trained new employees on proper use of radio transmission systems, ensuring consistent operational standards across the team.

• Implemented security measures on sensitive communications channels, protecting vital information from unauthorized access.
• Provided technical assistance to users, optimizing the effectiveness of communication devices and systems.
• Evaluated system performance regularly to identify areas for improvement, making necessary adjustments as needed.
• Enhanced communication capabilities by installing and maintaining signal support systems and networks.

• Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
• Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.

• Boosted product quality by designing and executing comprehensive test plans, ensuring efficient deployment of new features.
• Enabled smooth feature rollouts by performing extensive compatibility testing across multiple browsers and operating systems.
• Fostered a culture of continuous improvement by identifying areas for process optimization and implementing effective solutions.
• Supported successful system migration projects by conducting thorough data validation tests before and after transition periods.

• Reduced downtime with proactive maintenance of communication devices and equipment.
• Supported company growth objectives through the timely installation of crucial communication infrastructure.

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• Launched initiatives for service delivery programs to sell IT service desk contracts.
• Improved IT service desk efficiency by implementing streamlined ticketing processes and knowledge base updates.
• Developed detailed documentation for IT service desk procedures, enabling faster onboarding of new team members.
• Enhanced IT service desk performance by implementing best practices, monitoring metrics, and identifying areas for improvement.

• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.

• Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
• Processed both cash and card purchases and returns.