Mugdha Athavale
Fremont,CA
Summary
Organized and skilled German language professional with six years of work experience. Well versed with German and English language translations, specialized in technical documents. Certification in Localization and Project Management from University of Washington.
Overview
6
6
years of professional experience
Work History
German Language Expert
Freelancing
03.2017 - 08.2018
- Worked on translation assignment with Siemens (German to English)
- Worked at Persistent India as a freelancer from June 2017 to August 2017 on Machine Learning project (English to German)
- Worked as an interpreter to native German auditor for a week at Volkswagen
- Remotely worked on a Machine Learning project for Amazon
- Got hands on experience with SDL Trados while working on Machine Learning, reviewing content and proofreading
German Language Translator
Accenture Inc
02.2015 - 02.2017
- Responsible for translation and review of technical documents, tickets, emails related to the client applications
- Provided 24x7 support on rotational basis, typically known as ON-CALL for emergency technical problems outside business hours including weekends
- Have consistently met and exceeded the target productivity set by the organization since joining and been awarded for the same.
- Performed proofreading tasks on translated materials, enhancing clarity and eliminating errors for polished final products.
- Delivered simultaneous interpretation services during conferences, fostering smooth communication between speakers and attendees.
- Mentored junior translators, sharing expertise and providing guidance to improve their skills.
- Contributed to the development of internal reference materials, including glossaries and style guides, streamlining future projects.
- Developed a strong understanding of industry-specific terminology through continuous research and professional development.
Principal Customer Care Agent (German Language Expert)
Symantec Corporation
08.2012 - 02.2015
- Worked as German Language Expert to represent Symantec and communicate with worldwide B2B enterprise level customers (English & German) via telephone, written correspondence or electronic service in regard to finding solutions for technically complex problems identified in Symantec products
- Responsible for efficiently managing relationship with enterprise level customers, internal departments and religiously documenting cases.
- Improved first-call resolution rates through thorough research of complex cases before escalating them to higher-level support teams.
- Provided empathetic assistance to distressed customers, demonstrating genuine concern for their needs and fostering brand loyalty.
Education
Localization
University of Washington
Seattle, WA06.2021
German Language
Goethe Institute
San Francisco, CA11.2019
Bachelor's degree - Bachelor in Commerce, Banking and Finance
University of Pune
Pune, Maharashtra01.2012
Skills
- Excellent knowledge & hands on experience on Microsoft Office and Excel
- Multitasking Abilities
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Attention to Detail
Languages
English
German
Hindi
Marathi
Timeline
German Language Expert
Freelancing
03.2017 - 08.2018
German Language Translator
Accenture Inc
02.2015 - 02.2017
Principal Customer Care Agent (German Language Expert)
Symantec Corporation
08.2012 - 02.2015
Localization
University of Washington
German Language
Goethe Institute
Bachelor's degree - Bachelor in Commerce, Banking and Finance
University of Pune