Mugdha Nigam
South Windsor,CT
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
CS Executive
Limeroad.com
09.2014 - 06.2015
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Tracked customer service cases and updated service software with customer information.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Introduced new methods, practices, and systems to reduce turnaround time
Customer Service Associate
Steria
10.2012 - 09.2014
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Took on additional job duties during unexpected backlog, resulting in meeting project target date.
- Participated in cross-functional team-building activities.
- Handled troubleshooting tasks and used repair methods to immediately rectify assembly line issues.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
Assistant Manager Sales
Pest Free India
03.2012 - 08.2012
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
- Evaluated costs against expected market price points and set structures to achieve profit targets.
- Demonstrated exemplary customer service by engaging clients on sales floor.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Identified plans and resources required to meet project goals and objectives.
- Identified, reviewed and applied policies and procedures.
- Managed and developed sales team.
Student Services Officer
ICFAI University (IFEN)
08.2010 - 02.2012
- Identified issues that hindered student academic achievement
- Investigated and corrected problems with printers, copiers and other peripheral devices.
- Reviewed transcripts to verify students met graduation or college entrance requirements and wrote letters of recommendation.
- Analyzed student academic records to assess educational and career goals.
- Collaborated with parents, school faculty and social workers to address problems and grow student success
- Counseled students regarding course and program selection, class scheduling and registration and career planning.
- Maintained data entry team access log-ins and granted system permissions to approved employees.
- Organized and updated databases, records and other information resources.
Office Administrator
NCR Builders
- Supported office manager with proactivecorrespondence management, documentcoordination and customer relations
- Answered multi-line phone system, routing calls,delivering messages to staff and greeting visitors
- Facilitated office productivity, coordinatingpersonnel schedules, quality assurance andprocedural improvements
- Kept accounts and records current by activelypursuing error resolutions and independentlycorrecting problems
- Kept detailed records of supplies and officeequipment use to budget and make orders for newsupplies
- Assisted with coordination and hosting of companyevents.
Education
Certified ScrumMaster® -
Scrumalliance.org
Https://bcert.me/smuzauwqd12.2022
PGDM - HR
Aima
New Delhi , India 01.2021
Bachelor of Commerce - Commerce
Gharwal University
Dehradun, India 01.2009
Skills
- Excellent CRM
- Complaint resolution
- Project Team Coordination
- International sales support
- Effective Customer Communication
- Team Engagement
Certification
- Certified Scrum Master, ScrumAlliance.org https://bcert.me/smuzauwqd
Timeline
CS Executive
Limeroad.com
09.2014 - 06.2015
Customer Service Associate
Steria
10.2012 - 09.2014
Assistant Manager Sales
Pest Free India
03.2012 - 08.2012
Student Services Officer
ICFAI University (IFEN)
08.2010 - 02.2012
Office Administrator
NCR Builders
Certified ScrumMaster® -
Scrumalliance.org
PGDM - HR
Aima
Bachelor of Commerce - Commerce
Gharwal University