MUGUETTESY GRIBKOFF
Corona,NY
Overview
9
9
years of professional experience
1
1
Certification
Work History
Volunteer
New York Presbyterian Queens
11.2025 - Current
- Conducts regular inventory checks to maintain adequate supply levels of sterile instruments.
- Enhanced department efficiency by implementing effective sterilization processes for surgical instruments and equipment.
- Implements process improvements that enhance workflow efficiency in sterile processing.
- Contributed to cost savings through diligent inventory management and efficient use of supplies.
- Oversees sterilization processes to ensure compliance with safety and quality standards.
- Handled and disposed of sharps, biohazards and other hazardous materials in accordance with established protocols.
- Ordered and restocked supplies for decontamination and surgical areas.
Customer Service Representatives (Call Center)
Transworld Systems Inc/ National Grid
03.2023 - 06.2023
- Facilitated customer inquiries via phone and email, ensuring timely resolution of issues.
- Coordinated with internal departments to streamline service processes and improve response times.
- Enhanced customer satisfaction by implementing feedback mechanisms for continuous improvement.
- Analyzed customer data to identify trends and recommend process adjustments for efficiency.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Assistant Teacher
The Learning Experience
01.2023 - 03.2023
- Evaluated student progress through ongoing assessments, ensuring alignment with educational standards.
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
Assistant Teacher
The Goddard School
09.2021 - 08.2022
- Developed and implemented engaging lesson plans to enhance student learning experiences.
- Supported lead teacher in classroom management and student assessment activities.
- Facilitated small group instruction to address diverse learning needs of students.
- Collaborated with parents and staff to foster positive communication and support student development.
- Assisted in maintaining a safe and organized classroom environment conducive to learning.
- Coordinated educational activities that promote social, emotional, and cognitive growth among students.
Assistant/Lead Teacher
LAC EARLY CHILDHOOD CENTER
02.2021 - 09.2021
- Developed and implemented engaging lesson plans tailored to diverse learning styles.
- Mentored junior teachers, fostering professional growth and enhancing classroom management skills.
- Collaborated with parents to support children's developmental progress and address individual needs.
- Assessed student performance regularly, adjusting instructional strategies to improve learning outcomes.
Lead Teacher
Little Ivies Prep
02.2019 - 08.2020
- Developed engaging curriculum aligned with developmental standards to enhance student learning experiences.
- Mentored junior teachers in classroom management techniques and effective teaching strategies.
- Implemented assessment tools to evaluate student progress and adapt instructional methods accordingly.
- Fostered a collaborative environment among staff to share best practices and improve educational outcomes.
- Developed and implemented differentiated instruction strategies to accommodate diverse learning styles, resulting in increased student engagement and success.
- Implemented assessment tools that monitored student progress throughout the year, allowing for targeted interventions when needed to close achievement gaps.
Human Resources Intern
Elmhurst Hospital
03.2018 - 04.2019
- Assisted in recruitment process by screening resumes and coordinating interviews.
- Supported onboarding activities, ensuring new employee orientation materials were prepared and organized.
- Maintained employee records in HRIS, ensuring data accuracy and compliance with privacy regulations.
- Collaborated with team to update employee handbook, incorporating feedback from various departments.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered phone and performed clerical duties to assist human resources department.
- Managed confidential employee files, maintaining accurate records for performance evaluations, salary adjustments, and promotions.
Medical Receptionist
USA Vein Clinics
07.2017 - 03.2019
- Managed patient scheduling and appointment confirmation, optimizing daily operations.
- Coordinated insurance verification and pre-authorization processes to ensure seamless patient care.
- Assisted in maintaining accurate electronic health records, enhancing data integrity and accessibility.
- Streamlined patient intake procedures, improving overall efficiency and reducing wait times.
Customer Service Associate
Aldi
11.2017 - 06.2018
- Delivered exceptional customer service, resolving inquiries and complaints efficiently.
- Maintained accurate inventory records, ensuring product availability for customers.
- Streamlined checkout processes, reducing wait times and enhancing customer satisfaction.
- Collaborated with team members to implement promotional displays, driving sales growth.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Customer Service Associate
Duane Reade
09.2016 - 09.2017
- Trained new associates on company policies and customer service best practices.
- Conducted regular audits of merchandise presentation to ensure compliance with standards.
- Led initiatives to improve store operations, enhancing overall efficiency and performance.
- Analyzed customer feedback to identify areas for service improvement and staff training needs.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
Education
Bachelor of Arts - Psychology
Long Island University
Brooklyn06.2018
Central Service Technology Certificate - Central Sterile
Long Island University
12.2024
Certification
Provisional Certified Registered Central Service Technician
CERTIFIED REGISTERED CENTRAL SERVICE TECHNICIAN (TRAINING)
Completed Central Service Technology training at Long Island University
Timeline
Volunteer
New York Presbyterian Queens
11.2025 - Current
Customer Service Representatives (Call Center)
Transworld Systems Inc/ National Grid
03.2023 - 06.2023
Assistant Teacher
The Learning Experience
01.2023 - 03.2023
Assistant Teacher
The Goddard School
09.2021 - 08.2022
Assistant/Lead Teacher
LAC EARLY CHILDHOOD CENTER
02.2021 - 09.2021
Lead Teacher
Little Ivies Prep
02.2019 - 08.2020
Human Resources Intern
Elmhurst Hospital
03.2018 - 04.2019
Customer Service Associate
Aldi
11.2017 - 06.2018
Medical Receptionist
USA Vein Clinics
07.2017 - 03.2019
Customer Service Associate
Duane Reade
09.2016 - 09.2017
Bachelor of Arts - Psychology
Long Island University
Central Service Technology Certificate - Central Sterile
Long Island University