MUHAIMIN EMUM
Springfield,Virginia
Summary
Detail-oriented IT professional with an Associate degree in Information Technology and currently pursuing a Bachelor's degree, expected to graduate next year. Experienced in customer service, team leadership, and operational efficiency, with a strong foundation in problem-solving and communication. Ready to leverage my IT expertise and leadership skills in a dynamic and challenging role.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Teller
Wells Fargo
Springfield, VA
12.2022 - 05.2024
- Processed deposits, withdrawals, and payments accurately and efficiently.
- Assisted customers with account inquiries and resolving discrepancies.
- Provided information on Wells Fargo products and services.
- Maintained accurate record-keeping and handled large sums of money daily.
- Collaborated with the team to meet branch goals and supported during peak hours.
- Enhanced communication skills by explaining financial concepts to customers.
- Gained valuable insights into the banking industry and customer relationship management.
Receptionist
Courtyard by Marriott
Alexandria, VA
02.2022 - 12.2022
- Greeted and assisted guests with check-in/check-out processes.
- Managed reservations, cancellations, and room assignments efficiently.
- Provided guests with information about hotel services, amenities, and local attractions.
- Addressed guest inquiries and resolved issues to ensure a positive experience.
- Processed payments and maintained accurate records of transactions.
- Coordinated with housekeeping and maintenance staff to fulfill guest requests.
- Maintained a welcoming and professional front desk environment.
Shift Manager
Walgreens
Springfield, VA
07.2020 - 02.2022
- Supervised daily store operations and ensured efficient workflow.
- Managed and trained staff, providing guidance to meet performance goals.
- Monitored inventory levels and coordinated restocking.
- Handled customer inquiries, complaints, and provided resolutions.
- Ensured compliance with company policies, safety protocols, and procedures.
- Managed cash handling, register reconciliations, and financial reporting.
Education
Bachelor of Science - Information Technology
George Mason University
Fairfax, VA05-2025
Associate of Science - Information Technology
Northern Virginia Community College
Annandale, VA05-2023
High School Diploma -
Bryant High School
Alexandria, VA06-2021
Skills
- Customer Service
- Cash Handling
- Team Leadership
- Communication
- Problem-Solving
- Time Management
- Operational Efficiency
Certification
- CompTIA Security+ ce Certification
- Azure Database Administrator Associate
Accomplishments
- Member, The National Society of Collegiate Scholars (NSCS)
Languages
English
Full Professional
Bengali
Native/ Bilingual
Hindi
Professional
Timeline
Teller
Wells Fargo
12.2022 - 05.2024
Receptionist
Courtyard by Marriott
02.2022 - 12.2022
Shift Manager
Walgreens
07.2020 - 02.2022
Bachelor of Science - Information Technology
George Mason University
Associate of Science - Information Technology
Northern Virginia Community College
High School Diploma -
Bryant High School