Muhaiyo Salomova

● Answers customers’ questions, resolves problems, and maintains customer satisfaction by providing problem-solving resources.

● Maximizes customer operational performance by providing help desk resources and technical advice.

● Accomplishes customer service human resource objectives by recruiting, selecting, training, and coaching employees.

● Manages customer service staff, communicates job expectations, and performs appraisals and job reviews.

● Implements production, productivity, quality, and customer-service standards.

● Contributes customer service information and recommendations to strategic plans and reviews.

● Audits customer service procedures and trends and determines system improvements.

● Enforces company policies and procedures.

● Ordered office supplies and keep office supply cabinets orderly

● Make repair, cleaning, and physical maintenance requests as necessary.

● Regularly pick up mail from the postal office person and distribute items to staff.

● Serve as the Travel Arranger for team members, including preparing travel authorizations, obtaining visas and making reservations; working with the Travel Team in closing out travel vouchers and uploading receipts.

● Communicates information including weekly information, major team milestones, developments, and concerns

● Supervises the day-to-day operations of their team, escalating issues to the appropriate level of support and/or leadership when necessary

● Ensures direct reports complete assigned responsibilities in a timely and effective manner to provide the highest level of customer service for the business

● Maintains records of costs incurred by workplace team activities. Ensures all billings for business services are invoiced and billed as required. Seeks ways to reduce costs; implements cost savings programs and procedures to increase efficiency.

● Responds to customer requests and complaints regarding Experience Services.

• Reviewed and analyzed financial statements for accuracy and discrepancies.
• Prepared bank reconciliations and journal entries to record transactions in the general ledger.
• Assisted with month-end closing process, including preparation of accruals, prepaids, and other adjusting entries.
• Maintained fixed asset records and prepared monthly depreciation schedules.
• Researched potential tax deductions applicable to business operations.